Sports Shades Online Reviews - www.sportsshadesonline.com

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Latest Reviews

★★★★★

“Excellent Prompt Service”

Written on: 07/08/2019

Enquired online about replacement arm for adidas evil eye pro glasses. I had snapped the hinge. Two minutes later I received a phone call. The member of staff explained how to remove the old hinge. No need to buy a new arm and hinge which would have cost roughly £50. Just buy the hinge £10.99 and £1 postage. Absolutely over the moon delighted with the service. The new hinge will be here by Friday. Thankyou so much. Many a business would have sole me the arm regardless. Brilliant… Read Full Review

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★★★★★

“SSO = Service Spot On”

Written on: 21/03/2019 by BushyTheSquirrel (1 review written)

Had managed to break what I thought was the arm of my Adidas sports glasses. So ordered up a replacement from SSO. The next day a lady from Customer Service rang me to query if I really needed the arm or just a new hinge, and talked me through how to check. Turned out it was just the hinge I needed, saving me time and money. Great service!… Read Full Review

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★★★★★

“Customer service par excellence”

Written on: 06/03/2019 by sharonmaxted (1 review written)

The silvering on my ancient but favourite Adidas Sport Prescription Sunglasses suddenly deteriorated. Customers services not only sorted out what alternative would fit but also moved heaven and high earth to get the order to me in time for my holiday. The lack of planning was entirely my fault but I'm so grateful to the company for keeping me informed about what and when my delivery would arrive. The lenses arrived well packaged and 24 hours before I was expecting them. I will definitely… Read Full Review

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★★★★★

“Definitely NOT shady”

Written on: 31/10/2018 by JohnStanworth (1 review written)

I contacted this company on line whilst on holiday abroad. The bridge on my sunglasses had deteriorated in the sun and needed replacing. My reason for the contact was this particular bridge I could not source from elsewhere and it needed a degree of specialism in first identifying the type required. From my first email the responses, support and help were professionally dealt with. Yet it was the genuineness and friendliness of this company that is their point of difference. I don’t… Read Full Review

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★★★★★

“No sweat blocker on a new pair of sunglasses”

Written on: 14/08/2018

I eagerly opened my new sunglasses (which were bought at an outlet shopping venue), but to my dissapointment there was no sweat blocker attached to the glasses. Therefore googled a website which could provide me with the missing part. Much to my dissapointment they didn't have the one I required, I therefore emailed the company after hours, and to my suprise I had a response. Within 18 hours of my first email and futher communication ensuring I could have the exact part, I've ordered what I… Read Full Review

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★★★★★

“Excellent, fast service”

Written on: 15/05/2018 by elcarb (1 review written)

Great service from this company who took time to work out exactly what I wanted. Fast postage and personal email contact. Despite my tricky requirement for a nose-bridge for some now discontinued sports glasses, they were able to source what I needed and get it to me fast. Highly recommended… Read Full Review

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★★★★★

“Great customer service”

Written on: 17/11/2017 by Bobwmally (1 review written)

Despite using my very old delivery and contact details my order was fulfilled. Great work guys. Awesome customer service… Read Full Review

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★★★★★

“Brilliant”

Written on: 19/08/2017

Going on holiday tomorrow and realised the bridge on my sunglasses was broken. I contacted SSO who sourced and dispatched immediately with next day delivery. Piece arrived on time and fits perfectly. Communication was amazing. Would highly recommend… Read Full Review

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★★★★★

“Spares for discontinued item? No Problem! Superb Service!”

Written on: 28/02/2017 by ThankYouDeb (1 review written)

I needed a new front frame for my Adidas Terrex Pro glasses, snapped in a ski accident. These come with several accessories as well as prescription inserts, so to replace the lot would be well over £350. Unfortunately Adidas has discontinued the product line. Enter Sports Shades Online. They advertised the replacement part on their website, but, unsurprisingly, had none in stock. Not a problem. SSO contacted Adidas and arranged for them to make one for me as a non-returnable special order… Read Full Review

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★★★★★

“Superb customer service ”

Written on: 09/02/2017 by DeanFurlong (1 review written)

Great service , called after ordering on line to better understand the problem , saved me money and resolved the issue by changing order from sunglasses arm to hinge Thank you . Wonderful service carried out in caring way Wish more companies acted like this… Read Full Review

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★★★★★

“Temples!”

Written on: 11/01/2017 by Nicky666 (1 review written)

I ordered a new 'temple' (term given for the 'arms' on sunglasses) for my old Adidas sunglasses and was delighted to receive a phone call to inform me that I only needed to order the hinge assembly and not the complete arm. Thus enabling me to make a substantial saving with the added bonus I got to re-use the arm that had accompanied me on two extended cycle adventures through N.Z and L.E.J.O.G's! Great service! Kind R's, NJ… Read Full Review

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★★★★★

“Great service ”

Written on: 01/12/2016 by nvDuggan257 (1 review written)

You know that moment when you realise you have made a mistake making an order online? Well no problem with Sports Shade Online! My email of panic was answered straight away even though it was a Sunday evening. All sorted out and the right part dispatched first thing the next day. Can't better than that, many thanks!… Read Full Review

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★★★★★

“Superb customer service”

Written on: 18/08/2016 by MIchaelConnolly (1 review written)

This is the first time I have written a review. However I would just like to acknowledge what a superb customer experience that sportsshadeonline provided me with. My initial email query was answered promptly and followed up with a telephone call and detailed email updates throughout the process, which was extremely quick.My repaired sun glasses are as good as new. I would fully recommend them. Superb… Read Full Review

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★★★★★

“Great, friendly and knowledgeable service!”

Written on: 28/01/2016

Extremely helpful, prompt service! I needed ski lenses for Adidas sports glasses. It was easy and straightforward to choose from the options available, and the lenses arrived safely in time for my holiday! I liked the friendly and knowledgeable service, thanks so much!… Read Full Review

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★★★★★

“Fantastic customer care”

Written on: 10/09/2015 by Thalia111 (1 review written)

I ordered a very simple nose bridge for a pair of Adidas sunglasses and the team at Sports Shades online got in touch as they were concerned I had ordered the wrong thing - they were absolutely right and I was grateful for the degree of care they took in ensuring I had the correct item - above and beyond for such a modest purchase. Excellent communication and customer service!… Read Full Review

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★★★★★

“service above and beyond 'the norm'”

Written on: 20/08/2015 by sijak (1 review written)

due to an unfortunate accident my cricket glasses with a prescription insert were beyond repair. after an initial enquiry via the website for a replacement shield the person I dealt with gave me a call. She sourced a replacement shield from adidas even though they were no longer a current product. i later discovered the prescription inserts were also damaged and she once again sourced a rimmed insert from adidas even though they were not a current product. prescription inserts are spot… Read Full Review

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★★★★★

“Ray ban lenses”

Written on: 05/08/2015 by JoelRowe93 (1 review written)

First class service all the way. Staff kept me informed and responded to emails very quickly. Would definitely recommend… Read Full Review

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★★★★★

“Just the best”

Written on: 07/07/2015 by smout (1 review written)

I don't always rate reviews because for every good one, there's usually a bad one as you can't please everyone all of the time; however, i just had to write this because the service i received from I & D (not allowed to use full names) was truly 1st class. An old pair of Adidas sunnies & new nose bridge is where it started. Unfortunately, the nose bridge didn't fit & the correct one wasn't readily available. That didn't stop the ladies. They chased it up with Adidas HQ in Austria, got another… Read Full Review

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★★★★★

“Great service”

Written on: 30/04/2015 by iuJohnston246 (1 review written)

You actually felt as though you were dealing with a human could not fault their response and follow-up service. I had initially a general email enquiry submission and thought would hear no more but with a few hours had a response. Contacted the supplier and continually kept me updated on the progress. Product arrived the following day after the order being place. I will use them again when required and will recommend them… Read Full Review

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★★★★★

“SSO Excellent Service”

Written on: 23/04/2015 by Godders45 (1 review written)

I have just ordered replacement lenses for Ray Bans. The adviser was so very helpful ensuring I had ordered the correct ones. Such a quick response to all my questions. I havnt even received them yet but feel that I wont be disappointed! Highly recommend!… Read Full Review

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