Absolute horror show.....

Click here if this is your business
★★☆☆☆
1.6 / 5
16% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Redstevo77's review of Sports Direct www.sportsdirect.com

★☆☆☆☆

“Absolute horror show.....”

Written on: 17/09/2020 by Redstevo77 (1 review written)

Absolute horror show..... Do not buy online products from this company - to add further insult the Customer Service team do not understand what customer services is and have a complete disregard for unhappy customers.

I am now on email 28 to Sports Direct who think if they reply to me that then the ticket is resolved!!

Below is a further complaint email sent to SD which hasnt been responded too!!

Here you have one very unhappy customer who is nothing short of appalled by your customer services team.

I am fully aware of the difficulties affecting all companies and industries at this time but my recent purchasing experience has been absolutely unacceptable.

On the 5th Aug 2020 I ordered online and paid fully to include delivery a pair of Nike Mecurial football boots for my Son as a birthday present and also for his first training session on the 15th August.

I received the boots on the 10th Aug 2020 only to find that one of the boots had 3 screw in studs missing and a sondico stud!!

I raised this with your Customer Service department who advised that the boots were out of stock and replacement Studs could not be sent. This was hugely disappointing as they were a present and were required for the 15th. When I questioned Quality Control/Assurance this was ignored.

I was advised that I would need to return the boots (at my expense) for a full refund. When I challenged this I also suggested that I would keep the boots if an appropriate monetary compensation was agreed to for me to replace the studs. This was declined and a measly £5 compensation was offered.

I decided to return the boots and requested a freepost returns label. I received what I thought was a free post returns label however on taking to the post office I had to pay a further £3.20. I obtained a proof of posting. This was on the 18th Aug 2020.

On the 22nd Aug my family and I went on holiday for 10 days returning on 1st Sept and I was horrified to still have no refund on my return. I raised another issue with the Customer Service Department who again requested images of the missing item and proof of postage - this was supplied and no response was received until I chased again. Again a copy of the proof of postage was requested and provided. My support ticket was then closed!!

I emailed again asking for the ticket to be re-opened and requested that this issue was escalated and for a manager to call me back. I was advised that I needed to take up the lost parcel with "My courier"!! Again the ticket was closed.

I again chased the ticket asking for the ticket not to be closed and again requested for a call back from a Senior Manager.

Several further days and chases have now passed and I am at my wits end and about to go to trading standards and the ombudsman.

I politely request an immediate call back to resolve this issue on my mobile number.

I am still almost £60 out of pocket.

The saga continues.....

  • £60

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0