In Store Sales Team are Fab - All else is awful !!

The lads in the shop are spot on, really helpful and pleasant, but beware, if for any reason something goes wrong, i.e. delivery doesnt turn up etc the customer service side of this business is awful, they only have an answerphone on the customer service number and they WILL NOT ring you back, you can email all you like and you wont get a reponse and unfortunately the head office tell the lads in store not to chase things up for you because its the job of customer serivce, so the lads instore get the hassle from customers but there is nothing they can do to help you. If you dont have any problems with delivery or your goods then this is a good company, better still go and collect your products (just hope that nothing is missing when you get it home)

I have spent £3k with this company over the last 12 months and i always buy in store, never online, and i always pay in full, never use the credit facilites. This last order is the only one that i had issues with and because of the ignorant nature of the customer service / head office team i will never use them again, which is a shame.