Second Hand Kate

The skates, when they arrived appeared second hand and I thought as my daughter had ordered them that she had accidentally ordered very expensive second hand skates. I e-mailed. Nothing back, I phoned and talked to an adviser in cutomer services who was charming and encouraged me to send the photos I had taken of the skates.He said that no, they didnt deal in second hand skates and that they also were not seconds which was my other guess. i sent the photos. That was the end of the charming. then I had three identical e-mails all legislation and insisting that the finish of the skates would not impeed their use. The skates were supposed to be for my daughter's birthday. Her birthday has been and gone and the situation is not resolved. I have been offered the option of returning the skates at my expense through their recommended courier and then getting a refund but not for the postage. Amazon are investigating the complaint that I have made against them. i await the outcome.