John Parrott Cue Sports Reviews - www.johnparrottcuesports.com

★★☆☆☆
1.8 / 5
20% of users recommend this
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John Parrott Cue Sports - www.johnparrottcuesports.com

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Latest Reviews

★☆☆☆☆

“awful”

Written on: 02/12/2019 by Costelloqh388 (1 review written)

Ordered a cue on Saturday 16th November. Advised the cue was in stock. Ordered and nothing heard by thursday 21st- phone call and was advised there was an issue with the weight and my cue came out of the warehouse the day before and just missed delivery so would be delivered thursday and should be with me friday- monday. Called back friday and they confirmed it had been delivered and should be with me on the monday 25th. Phone call again on Thursday 28th as I hadn't heard anything. Advised… Read Full Review

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★☆☆☆☆

“Has the Company Gone Bust????”

Written on: 06/06/2019 by Dazpeach (1 review written)

Placed an order for a case and a cue extension on May 19th. Tried calling numerous times and can't get through. Emails are not being replied to either makes me think the company may have gone bust and done a runner with my £60. Disgusted to be honest - like so many of the other reviews just the worst possible level of customer service. Hindsight is a powerful tool and I should have checked the reviews before purchasing I guess! Gutted… Read Full Review

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★☆☆☆☆

“Snooker balls”

Written on: 31/03/2019 by Washington1686 (1 review written)

Items listed as in stock is rubbish. Ordered twice from these and not once received anything. Stay clear and order elsewhere… Read Full Review

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★☆☆☆☆

“Worst ever experience!”

Written on: 26/03/2019 by Stanfreeberg (1 review written)

Without doubt the worst on line purchase I’ve ever experienced. Ordered a cue and for two weeks found it difficult to contact them and when I did get through, I was fed a succession of promises about delivery such as “ I posted it today and paid extra for Saturday delivery”. Absolute rubbish as when it did arrive the label was printed 4 days later. Never will deal with them again!… Read Full Review

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★☆☆☆☆

“Do Not Buy From Them”

Written on: 25/01/2019 by Trujillopj145 (1 review written)

Not sure if John Parrott knows how badly this company is run and he is a director if he does he should be ashamed. I was told I think your order has been dispatched but no email to confirm so I can not chase. They are not answering their phones, I have tried about 30 times today and emailed and left messages, so will now get the credit card company involed as a frudulent use of my card. Stay away at all costs… Read Full Review

Brucekay's Comment

Written on: 30/01/2019

Update, I was told that their phones we down on the Friday that I called but they think Parcelforce tried to deliver my package on that day, which I have no notification they were due to, so not the case. They said they put that their phones were down on social media but not their website !! They still did not contact me on the Monday, but Monday night at 9.30 I receive a text to say it will de delivered the next day, already brought another cue now, so sent it straight back. Still stay away.

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★★★★★

“Quick”

Written on: 04/07/2018 by Ruben312 (1 review written)

Ordered a new cue case in the afternoon and got a text the next morning saying it was out for delivery. Happy with the case, even happier with the speed it arrived… Read Full Review

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★★★★★

“Super fast delivery!”

Written on: 22/06/2018 by LexiChase305 (1 review written)

Bought a range of accessories for Father’s Day presents, I ordered on the Friday so was really cutting it fine, was amazed when they arrived on the Saturday morning! Will definitely buy from this company again… Read Full Review

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★☆☆☆☆

“Do not know how JP can put his name to this”

Written on: 11/06/2018 by 1949Mahoney (1 review written)

Absolutely disgusted with this company. Family ordered personalised cue for my husbands birthday early May & still waiting. Excuse after excuse - waited in for 2 days last week as promised delivery but as yet no sign. Asked for refund & told not possible! According to website delivery should have been around 10 days maximum4'u - now heading for 6 weeks. Beware especially with personalised items… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 25/05/2018 by Flood344 (1 review written)

Ordered a cue which website was in stock. Clearly this is not the case and received no contact from the company. Wish I had read these reviews before ordering. John Parrott should be ashamed to have his name linked to such a company… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Bought a triangle end of 2017 and it was delivered...”

Written on: 10/05/2018 by Houseqv204 (1 review written)

Bought a triangle end of 2017 and it was delivered damaged. Have tried to get it returned without success. They did say they would send a part which has never arrived and now they don't answer any emails. This was for my grandson who has epilepsy and brain damage with learning disabilities… Read Full Review

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★★★★★

“Great customer service ”

Written on: 14/04/2018 by Tia435 (1 review written)

Bought a Peradon knight cue for my boyfriend and was worried it wouldn’t get here in time so I called them up to check they had it in stock and they confirmed they did and the cue arrived the next day. Can’t ask for more than that and my boyfriend loved it… Read Full Review

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★★★★★

“Super quick.”

Written on: 07/02/2018 by Sean_Leighton1 (1 review written)

Called the number on the website to inquire about buying a cue. Left our conversation dead set on one of their Peradon cues. Placed my order at 2pm on Monday, received it on Tuesday. Cue is immaculate exactly what i wanted… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 17/11/2017

Worst company I have ever dealt with....messed up our order no reply to emails never answer the phone.....snooker balls arrived wrong size and 1 missing when eventually got through to them its taken 10 weeks to get it sorted.....originally they were sposed to collect and replace in the end requested refund.....still waited weeks finally got today.....never again buy from this shower at ur peril… Read Full Review

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★☆☆☆☆

“Never again, terrible customer service keep well away.”

Written on: 06/10/2017 by charley37 (1 review written)

I ordered a cue case as a present for my husband. A few months later the lock broke. Contacted the company, then my troubles started. Every time I spoke to them they came up with another story, Not once did they return my calls or answer my emails. After months of trying I went into Companies House to obtain information about the company. I telephoned one of the John Parrott accountants who promised to contact them immediately. One week later NOTHING! I phoned him again he apologised, it was a… Read Full Review

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★☆☆☆☆

“Avoid at all cost. No money, no cue, no contact.”

Written on: 30/09/2017 by 412Kirby (1 review written)

The most terrible shopping experience by far. I've placed an order, paid for it and after a month long wait all contact died. How comes a shop with such a terrible rating, nonexistent customer service and deceiving business practice can still exist? I have no c(l)ue… Read Full Review

Suejean's Comment

Written on: 17/11/2017

i am going through exactly the same problem , i have bought a cue that hasnt arrived and calls and emails are not being answered. i will try and find the accountant number and contact him too
thanks
Jean

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★☆☆☆☆

“Possibly the worst retail experience ever!”

Written on: 17/08/2017 by MikeMillar (1 review written)

I placed an order for a new snooker cloth and cue tips in April with their claim that orders “normally ship within 2 or 3 days.” After many emails, phone calls and constant follow up, I was still trying to get them to ship my order 3 months later. The excuses kept coming. It’s back ordered and will arrive soon. We shipped it, but it was returned to sender. The courier company has not yet provided a tracking number. I never did receive my order three months later. Did I mention they… Read Full Review

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★★☆☆☆

“Very Poor Customer Care, There are better places to...”

Written on: 27/07/2017 by Neil10 (1 review written)

Pretty poor, late shipment, incomplete delivery and complete failure to CARE for their customers. There are much better places to buy from, so although their prices are reasonable it simply isn't worth the headache & hassle. Save yourself some grief and look elsewhere… Read Full Review

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★☆☆☆☆

“Worst experience, shame on you Mr Parrott.”

Written on: 08/06/2017

I ordered some things for a Christmas present for my husband two weeks after ordering my table iron and cloth spray and one brush arrived with a note to say the other will follow. I spoke to a gentleman who promised me it will be early January. After numerous phone calls to a voice mail and no one gets back to you to actually phoning and getting an answer SUPRISE!! To be told they are in stock and I will receive it in two days, still didn't arrive then to be told it's lost in the post we'll… Read Full Review

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★☆☆☆☆

“Absolutely abysmal, avoid like the plague”

Written on: 14/03/2017 by cactusweasel (1 review written)

I ordered a cue, case and some chalk over two weeks ago now, to be fair the cue did arrive within a couple of days but I have been waiting since for the case and chalk. Despite several emails and trying to phone (and getting nothing but voicemail) I've had no response from them and no items have turned up either. I paid by Paypal so have lodged a dispute through there for a refund of the outstanding items, hopefully that might get their attention. Do yourself a favour and go elsewhere, and… Read Full Review

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★☆☆☆☆

“Awful customer service - use at your peril”

Written on: 05/03/2017 by TheTallFella (1 review written)

I ordered a cue for my son's birthday and in plenty of time according to the delivery time stated on the Web site. I emailed on two occasions asking if the cue would be delivered on time, but received no response. The birthday came and went, but no cue. I spent two days leaving voice mails and trying to get a person on the phone. Eventually I got through and was promised the cue was on it's way. It didn't arrive. I emailed cancelling the order and ordered from another company. A few days later… Read Full Review

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