Customer service horrendous

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JD Sports www.jdsports.co.uk
★★☆☆☆
1.6
From 152 reviews
14.0% of users recommend this

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Kelly112xx's review of JD Sports www.jdsports.co.uk

“Customer service horrendous”

★☆☆☆☆

written by Kelly112xx on 22/07/2020

I ordered 2 pairs of trainers and returned one pair because they were too big. It was not clear how to return on the website and i had to pay £1.50 for return fee.Ive been waiting for my refund of £80 for over a month, and was told it would be processed within 10 business days so i waited and on the website it says wait 28 days and then get in touch with them if the refund has not been processed. I returned them 8th june. Ive sent numerous emails from my personal emails and have even been through resolver and still no communication from them, even after leaving a reasonable amount of time for them to get back to me. Phone lines are temporarily closed due to corona so i cant get in touch directly, will never be using the company again. Disappointed as they are a big company, and so many people have had similar experiences.

  • White airfoce 1’s £80

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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