I buy things to last. Fitbit charge 3 after number of issues is great now but no clock faces for charges. If you are a keep up with the Jones you will be fine but if you like things you purchase longer than a year you are out of luck. I went thru 2 updates and new charge3 to find there is no more support for clock faces. On the look for a better watch not interested in Fitbit anymore

Two fitbit charge 2's and two failures. First, the crystal cracked and was replace under warranty. Then the lugs holding the band on wore off three months after the warranty ran out. The band wouldn't stay locked in place (both ends). Two fitbit charge 2's in 15 months. Not getting a replacement.

let's see what can I say about this bulky piece of #**#! total waste of my money , does not sync, band extremely uncomfortable loose or tight very irritating to the skin. I would not recommend this product to anyone I should have gone with Apple

When I purchased my fitbit I thought it was such a cool item. Then it stopped working after 3 months. I had to prove I had purchased it even though I ordered it from the fitbit website. They had no record. It finally was replaced. Then it broke into 2 pieces. They tried to tell me how to reset it. I had to email again and tell them that is not possible because it is in 2 pieces. It was replaced again. Stopped working again. This time they tell me my warranty is expired. I purchased it in March of 2015. They also tell me their record shows my tracker is fully charged and working properly even though the screen is completely blank. This product is very overpriced and low quality. Don't waste your money or time. Never buy a fitbit product.( 4 trackers in slightly over a year and all were defective)

Purchased for my wife who has always used polar devices and found them to be very accurate. concerned that the HR reading was way out thus tested against both polar and Garmin hr monitors on two different devises. Garmin and polar read within 1-2% of each other. the fitbit under reads by about 25-30%. very disappointing. When I read other reviews suggestions there are comments about the position on wrist, sweat etc etc. The device is not 'fit' for purpose, turns out to be a very expensive sleep monitor!! Don't Buy!!

I started using my Fitbit Flex at the beginning of 2015. After the first month the band broke. I bought some more bands. After three months the Fitbit stopped syncing with my computer, so wearing the Flex was pointless. Nice idea, too bad it doesn't work.

The Fitbit HR malfunctioned after 6 months. The notification fails when an incoming call is coming through. The notification icon on the phone setting slides on and off until it finally stays on the on position. Time keeps flashing without pressing the button for it. So upset with the money spent and the Fitbit support team. Ready to flip it and go with another brand name and warn the weight watchers FB groups about purchasing it.

I purchased the Force in January. I too had the rash so I returned it. I just purchased the Charge. Their is a problem with the software but customer service doesn't know how to fix it. They tell me several customers have the same problem and the engineers are trying to fix it. Doesn't help me. I asked to speak to someone else but they are always in meetings! VERY unhappy with this purchase and will be returning the product.

The band clasp are designed poorly. There are many complaints. It is difficult to clasp and then the silicone stretches and the flex falls off. I have lost mine after 1 week.after purchasing. The company is aware of multiple problems. Save the money as there are many other brands that do the same and are more secure.