Don't believe promises on delivery

4.5 / 5
88% of users recommend this
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Gageo258's review of Cycle Gear UKBikes Depot -


“Don't believe promises on delivery”

Written on: 11/02/2020 by Gageo258 (1 review written)

Now 96 hours later I am still awaiting a cycle which was to be delivered within 24 hours. When dispatched 3 days after order, the email notification gave no indication as to likely date of receipt. I have subsequently established that a "48 hour" service was used rather than a "24 hour/next day" service, adding to the delay.

Emails querying the delivery schedule have gone unanswered. When spoken to they sought to blame the courier, and displayed a complete lack of ownership for late despatch, use of slower service and lack of any meaningful communication.

Shameful lack of customer-service culture as all of these things could so easily have been avoided or rectified.

  • Specialized Levo Comp eMTB

    Goods purchased & cost

  • Still waiting


  • Customer Service

  • Quality of website

  • Value For Money

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