Do your research before buying products from Bike24

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★☆☆☆☆
1.5
From 17 reviews
18.0% of users recommend this

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cilia30303's review of Bike 24 - www.bike24.com

“Do your research before buying products from Bike24 ”

★☆☆☆☆

written by cilia30303 on 16/07/2014

I purchased a SRAM 'Cassette' to run on my SRAM RED 22 Rear Derailleur. I wanted to run a ratio of 11-32 to assist with hill climbing. I later found out on the SRAM site that the 11-32 will only run on the SRAM RED 22 WiFLi Rear Derailleur, something that is noted on all other online sites except for Bike24. The result is that the 11-32 will not run on my 'short; version of the RED 22 Rear Derailleur.
When I pointed this missing piece of information on their product description the reply from their 'Customer Service' was "We are not forced to write on a cassette description for what it is usable or not."

Not happy Bike24. All other online Bike Shops have this information. Should have stuck with the UK Shops.

Never again !!

  • Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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