Aquascene - www.aquascene.co.uk

A truly diabolical company , after doing research I ordered the sevylor riviera kayak which didn’t arrive in the 5-7 working days as promised .when it finally arrived , I unpacked it then decided it wasn’t really suitable for my needs and decided to re pack it with a view to sending it back . When I contacted the company they weren’t interested , saying I couldn’t return if it had been opened even though I hadn’t even used it . I even offered to forego part of the refund to compensate for re packaging but they wouldn’t alter their position .

The worst thing about their response was that they said I should have viewed the kayak before buying -not really possible during a world wide pandemic

Shocking customer service -do yourselves a favour everyone and buy from somewhere else

Ordered a kayak but never received it. Chased them down after a week of no show only to be told over email that they can't fulfil my order.

Their website says they have a perfect 9.3 score with 1739 reviews -  Trustpilot has 4 reviews and all are negative.

AVOID AVOID AVOID

Bought an Ottawa kayak. Arrived promptly. Pressure gauge faulty. You cant speak to anyone in person/ nobody has replied to email or the live chat they offer. I can’t believe a company can be run like this. I’m dreading anything big going wrong with it. I would have bought from another company for peace of mind. In the end I’ got in tough with Meridianzero who were great and responsive and are sending me another gauge

I placed an order for Sevylor Carry Pack and received an acknowledgement. Four days later I received an email stating my money had been refunded. No explanation offered. None of my subsequent phone calls were answered, or voicemail request for a return call responded to.

Looking elsewhere, it seems this item has been discontinued although it is still shown as In Stock on Aquascene's website.

Combined with the £12 delivery charge for a £30 item, this overall experience will prevent me from dealing with Aquascene in future.

Having been let down badly by AthleteShop I turned to Aquascene and found them really helpful with questions I had about the Sevylor kayak I wanted. I ordered and received the item within 2or 3 days. Great service!

We purchased a sevylor ottawa from aquascene. I really recommend the person i dealt with  from aquascene, excellent unbiased upfront advice, quick dispatch of items. will recommend this british company to family and friends. thank you to the person I dealt with and all at aquascene. from county down, northern ireland.

What a great service I have received.

I firstly phoned to order the SEVYLOR OTTAWA , and had a chat to a man who pointed out some issues with it at the moment.

So grateful for his advice which I did not get from other companies who were happy to sell me the OTTAWA.

So I ended up with the SEVYLOR ALAMEDA PREMIUM KIT instead .

Not only a good service but the most reasonable and competitive prices I could find on the net .

I received the kayak within two days

These guys deserve praise

I ordered paddles for a Christmas present and when we opened them on Christmas Day the aluminium tube where the paddles join together had a 6 inch flattened section and are therefore useless as they won’t join. Tried 24 helpline several times with no answer and was eventually told by email that too much time had elapsed to exchange them. It takes a lot of force to flatten a circular tube so can only assume they are sent out like this. Very disappointed with product and service.

This was my first inflatable kayak purchase - I had initially looked at some of the larger online stores (Decathlon etc.) but found that nobody could offer me any real advice or service. Upon contacting Aquascene, I spoke to a man called Declan who was highly personable and guided me in the right direction to purchase the right kayak for what I wanted. The advice was absolutely top notch and my order arrived the next day. I can't wait to get out on the water - thanks Aquascene and Declan

Wanted a kayak in time for my son's birthday and Aquascene went the extra mile to make sure it got there just in time. Upon opening the kayak and inflating in the lounge, it looks even better in the flesh and feel rock solid! I didn't ask for anything, but because it was a birthday gift they threw in a free electric pump and a message. Fab fab fab! Thank you!

Recommend highly.