Dreadful product & customer service.

★★★★☆
4.4 / 5
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Heidyz143's review of The Bootmakers - www.thebootmakers.com

★☆☆☆☆

“Dreadful product and customer service. ”

Written on: 12/05/2021 by Heidyz143 (1 review written)

I have had a terrible time with the bootmakers. I bought a pair of boots online in February giving all the correct measurements. On the website it stated there was a special price minus tax so I felt I was getting a good discount. The boots took three months to arrive with me constantly having to send chasing emails. I was shocked to receive a message fro DHL saying I had to pay over 50 pounds in taxes for them to be delivered. I felt I had no choice but to pay. Then to my horror I found that the boots were much too narrow on the leg and didn't fit at all. The leather was hard, with no give in it at all. The manager at Bootmakers agreed to refund me if I sent them back. I went to the post office and ensured all the correct paperwork was filled in, ensuing that it was not marked a commercial product. I paid over 25 pounds to return them. Now, a week later I have had no message from the Bootmakers but have found that, for some inexplicable reason they have refused to accept the parcel and have sent them back!!! So if they actually arrive i will be left with boots i cannot wear, at a cost of nearly 300 pounds. DO NOT BUY BOOTS FROM THEM!!!!!

  • 300 pounds, including tax and postage

    Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

Pattacake66's Comment

Written on: 06/02/2022

I have just received my boots after ordering them in October ‘21. Had to pay £62 duty/tax in order to receive them and the are a terrible fit. They have been cut to an odd shape and so they have all of this extra leather at the back of my calf. I haven’t complained yet but judging by your experience I’m wondering if it’s worth doing?

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