I bought 2 pair of mules (that are fine) and 3 short sleeved shirts. The invoice shows agreement with my order. However, a picking mistake means that I have paid for 3 shirts that I do not want. Samuel Windsor are very sorry for the mistake and if I like to drive to the nearest collection point I can return them. The nearest collection point for me is a 20 mile round trip and I am disabled. As it was their mistake they could get a courier to collect the package. BE WARNED THIS IS NOT A GOOD FIRM TO DEAL WITH.

Bought 2 polo shirts from Samuel Windsor. This was the first time I had used them and I liked the look of their product range. Received the shirts promptly within a few days and was initially pleased with the purchase. After wearing one of the shirts, it was consigned to the wash which was where the issue arose. Despite being washed in accordance with the manufacturers instructions, The shirt emerged in a shrunken condition. After being allowed to dry naturally, it has shrunk by 3 inches (compared against the unused shirt). I have toyed with returning both shirts to Samuel Windsor, but given that the shrunken shirt is just about wearable, albeit a little short and That I got the shorts at sale price, I have decided not to bother. I won't however be buying anything else from them in future.

I had to return some shoes via a returns label supplied by Samuel Windsor through Collect+. On checking if they had received the package after 5 days I was continually told they had not received the package even on the 9th day after posting they still said they hadn't got it. Then an email came saying they had the package, followed by another email saying they hadn't. On checking with Collect+ I found the shoes had been received two days after posting, so where were they for 7 days. I am now told that the replacement can't be sorted out as they are having their annual stock take although they are still advertising goods for sale on both their website and an email I received today. 6 different Customer Advisors have answered my emails, and none of them sorted the problem.