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Asked by love_rats on 7th August 2015 Report this content
Is it normal to wait a week for a package from Zooplus? Ordered on Sunday and still waiting.

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Answers (3)
Report this content johndpcarter Written on: 10/08/2015
Some of their products are imported from other countries e.g. Germany and the Netherlands and, in those circumstances, they take a bit longer to arrive and I would say that a week is not unusual. I suggest you check the tracking information that Zooplus provide when they advise you that the order has been despatched. That should give you some idea of where the order is. If it is coming from another country then there will inevitably be a delay. I know that when I order large bags of dog food they are often imported and therefore I do not expect a next day delivery which I usually expect from Amazon. Apart from one recent incident, when there were significant delays and no meaningful information forthcoming, I am very happy with the service provided and the very good prices. You may be able to get your orders quicker from other suppliers but, from my experience, there is an extra cost.
Report this content Drywsdad Written on: 10/08/2015
Yes check the tracking info, I've always been impressed with the delivery times even with free delivery
Report this content terrycb Written on: 11/08/2015
My packages usually arrive after 3-4 days but I ordered a cat tree this time and that took about a week - maybe coming from a different supplier. Did you have an email confirming the order? I've been shopping with zooplus for several years now and can't fault them, even if I've had a problem with the order it's been easily resolved.
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