Viovet Reviews - www.viovet.co.uk

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★★☆☆☆
1.6 / 5
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★☆☆☆☆

“Avoid!”

Written on: 28/11/2021 by Ariannay441 (1 review written)

I bought some travel boots for my daughter for her horse for a Christmas gift, I bought them a little early as they had a sale and where significantly reduced as a special price. They arrived quickly and put them away so my daughter didn’t see, when I came to open them a couple of weeks ago I opened them to a horrific smell of fish and upon inspection the edges of the boots and inside where dirty with mud, shavings and fur. When purchased it didn’t specify they were used as it is not a… Read Full Review

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★☆☆☆☆

“None delivery - still awaiting refund”

Written on: 18/11/2021 by Alidf (1 review written)

So much hassle. Not delivered after 3 weeks. DX the courier service texted everyday for 5 days with a delivery slot - delivery didn't happen. In total have spent 2 hours in queue to customer service who just don't care. I eventually asked for refund - it arrived in my bank account 10days later less £5. I've emailed they don't reply. Left a number of reviews which they respond to with apologises we'll look into it - then nothing. Have shopped with them for a number of years but never again… Read Full Review

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★☆☆☆☆

“Appalling customer service - AVOID !”

Written on: 16/11/2021 by wxMiller346 (1 review written)

Customer service is non existent. Staff is lacks basic skills and is illiterate. So called Team leader should be removed from prescriptions and fired for gross incompetence… Read Full Review

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★☆☆☆☆

“Appalling Company”

Written on: 16/11/2021 by BevJF (1 review written)

I used Berriewood before VioVet took them over. Since then, they are always out of stock AFTER you have placed an order with them AND they have taken your money! Please go elsewhere if you want a good and reliable service. This company is a complete waste of space!!! (and I wouldn't even give them one star but overall rating is required)… Read Full Review

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★☆☆☆☆

“Don't bother if you need your order quickly (within...”

Written on: 16/11/2021 by HonestJohn122 (1 review written)

Don't bother if you need your order quickly (within their delivery estimates). 8/11/2021 Ordered some natures menu dog food which said "normally dispatch within one day" now 8 days later 16/11/2021 the website is still saying the same i.e. in stock and dispatch within one day but wheres my order ? Called their helpline this morning, got to caller number 1 twice and got cut off, finally spoke to someone who said they will make it a guarantee dispatch today order as its been in stock since… Read Full Review

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