Damaged tins sent in Jiffy bag

Click here if this is your business
★★☆☆☆
1.7 / 5
19% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Cookrz208's review of Viovet - www.viovet.co.uk

★☆☆☆☆

“Damaged tins sent in Jiffy bag ”

Written on: 16/01/2017 by Cookrz208 (1 review written)

Ordered liquid dog food for puppy with anorexia. They sent in Jiffy bag, all dented. Immediately rang them and emailed pic of damage. Told they do not refund or replace faulty or damaged tins. I offered to send back and they said I had to pay postage.
Then told couriers fault.. How when in Jiffy bag? Not even a fragile sticker in place.

After at least 10 emails from 4 different people still no resolve to issue

Please do not use this company as they have awful customer service and after sales service .

  • BAD

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0