The Pet Express - www.thepetexpress.co.uk Review

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The Pet Express - www.thepetexpress.co.uk
★★★★☆
3.9
From 201 reviews
74.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

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emBoyd479's review of The Pet Express - www.thepetexpress.co.uk

“I made and paid for two orders. The web site said that...”

★☆☆☆☆

written by emBoyd479 on 04/04/2020

I made and paid for two orders. The web site said that all my ordered goods were in stock. After a couple of days I received emails informing me that DPD would deliver next day. Items didn't arrive. DPD said they were aware the orders but these hadn't been collected.

10 days later first order arrived via DPD. I had order items totalling £35 in this order. The items delivered were similar but different and fewer goods valued at less than £12. Second order still hasn't arrived.

No one answers the customer services number.

Please avoid.

  • Dog and cat food totalling around £80 in two orders

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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