PetShopBowl Reviews - www.petshopbowl.co.uk

★★★★★
4.7 / 5
94% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★☆☆☆☆

“shockingly poor communication skills!”

Written on: 17/07/2021

such a promising start! until something goes wrong!!!!! false advertising indeed! they do not even have the curtesy/manners to respond when something goes wrong, they bury their heads instead! BEWARE!! they do not deserve their awards! Please make contact to get their award withdrawn! Princes Trust . I will not rest here! don't appreciate in a pandemic!… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 12/07/2021 by AmarisHewitt (1 review written)

Had a bottomless bowl account which delivered roughly every 8weeks Roughly 3 times now box has arrived with contents hanging out which iv taken photos and sent to just get fobbed off with a febal excuse Do not buy from these as they do not look into or even care for their customers Just want to take your money… Read Full Review

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★★★★★

“Very good value for money.”

Written on: 09/05/2021 by Stephlamb1 (1 review written)

Excellent service and quick delivery. Plenty of good quality products to choose from and would definitely buy from this company again… Read Full Review

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★☆☆☆☆

“Please never buy here ”

Written on: 15/12/2020 by ugKenny282 (1 review written)

Please never buy from this company. A disgusting business, with no conscience or qualms about making your pets sick, or your house stink. Two boxes of 120 pouches of cat food, over 130 of the pouches were split and covered in mould. Absolutely filthy. I sent the best photo I could get without being sick, not good enough for them. Their customer service are terrible, they don't care and wanted me to count how many are affected and presumably just refund them. Erm, the rest are covered in… Read Full Review

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★☆☆☆☆

“Dire customer service, mouldy food, no contact from them”

Written on: 11/11/2020 by catherinejf (1 review written)

I won't be renewing my subscription orders with this company. Two weeks worth of food arrived for my dogs busted open and covered with white furry mould. I've been emailing them over and over, with photos for the best part of a month, and calling but they simply will not get back to me. You've lost a valuable customer in me. I do not recommend this company to anyone. Very disappointing. My monthly order was £100-200 too. I'll take my custom elsewhere and I suggest you do too. … Read Full Review

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★★★★★

“Fast delivery”

Written on: 18/02/2020 by MIkeStokes12 (1 review written)

Good price on Beta products and fast delivery. our dogs like the Beta range of dry dog food… Read Full Review

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★★★★★

“Brilliant service”

Written on: 06/01/2020 by 148Owen (1 review written)

I ordered 2 large bags of dog food, when i opened the parcel one of the bags was damaged, without question it was replaced free of charge, great customer care, i would defiantly recommend to friends and family, nothing was too much bother for them, … Read Full Review

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★☆☆☆☆

“Can’t get in touch by email or phone”

Written on: 05/08/2019 by Pittmandt1945 (1 review written)

Ordered dog worm pills 2 weeks ago had email to say they had been despatched but no sign of them have tried emailing bot they never get back to me have tried phoning them but after 10 mins gave up shall never order from them again… Read Full Review

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★☆☆☆☆

“lack of communication”

Written on: 02/11/2018 by ShilohGauthier353 (1 review written)

have used this company a few times but last order took over a week to arrive and despite numerous e mails plus requesting cancellation never received a reply. will not use again… Read Full Review

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★★★★★

“When I found this company I was a little dubious if it...”

Written on: 08/06/2018 by JulissaKoenig (1 review written)

When I found this company I was a little dubious if it would work having my dog food sent every five weeks. However, I am really pleased with how it is working. Would definitely recommend to anyone. The only thing I wasn't pleased about considering it was the first time the reorder would come in was there was no email to say it was being done. The first thing I knew was that the food arrived. I would have liked an email to say it was on its way… Read Full Review

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★★★★★

“New favourite food”

Written on: 17/04/2018

My 12 year old cat recently developed eczema, washing herself frantically to ease the itch and I couldn't make out why. Then a vet friend of my daughter's said she had probably developed an allergy to grain and a grain- free food was advised. Canagan, I was told, is the best. And that's how I discovered you! Well, Sophie the cat, just loves it, to my relief, and she adores the chicken. Thank you for the very prompt delivery, the way it was packed and the information sent about the delivery… Read Full Review

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★★☆☆☆

“Dispatch Slow”

Written on: 11/02/2018 by RaelynnVega327 (1 review written)

Placed my order Tuesday 23-01-2018 Had to contact you via phone Monday 29-01-2018 as my order had still not been dispatched even though on your website it says 3-5 days Had to go and purchase extra dog food because of late delivery!… Read Full Review

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★★★★★

“fantastic company”

Written on: 12/01/2018 by Braxton480 (1 review written)

I have used this company for my cat food for a while now and am really happy with them I wish them lots of luck for the future… Read Full Review

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★★★★★

“Excellent”

Written on: 27/12/2017 by PaxtonDudley1973 (1 review written)

The price of the product the quality of the product and the shipping to France are excellent I would not hesitate to recommend this company. Eryl Latham… Read Full Review

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★☆☆☆☆

“SLOW SHIPPING”

Written on: 14/04/2017 by Asia41 (1 review written)

This is the second time I've ordered using their supposed EXPRESS shipping offer. First time I had to chase it up after 3 days still awaiting despatch, this time it has taken 2 days for it to even be shipped. I don't hold much hope of it arriving before Easter so will be rationing the cat. They are much cheaper than Pets at Home to be fair BUT order in plenty of time… Read Full Review

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★★☆☆☆

“Delivery times getting worse”

Written on: 28/01/2017

I used to sing the praises of this company, but I have had one delivery not turn up at all, and the last two have been outside the quoted delivery times and interestingly enough they are recruiting for a warehouse manager so obviously they have problems. Not a good service if you cannot rely on getting supplies on time… Read Full Review

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★☆☆☆☆

“Very poor customer service!”

Written on: 18/01/2017 by qwCooley449 (1 review written)

This company claims to "care" and then sells products it cannot get, delivers so late that you have to shop elsewhere to keep your pets from starving and substitutes items without prior consultation with the customer. When challenged on the incorrect items being delivered they make no attempt to make amends for this and generally give a very shabby attempt at customer service. My advice is AVOID this company and buy your faithful friends food from a genuine supplier who does want to keep its… Read Full Review

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★★★★★

“Brilliant Service”

Written on: 23/03/2016 by Kath-Abby (1 review written)

First time I have used PetShopBowlUK and I Found everything to be spot on. None of my regular online providers had the Pointer Cobs I wanted or munchy sticks but PetShopBowl came up trumps first time. Free Delivery and arrived withing 3-4 working days. This will be my first port of call from now on. Brilliant service - Thank you so much from me and Abby Border Collie… Read Full Review

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★★★★★

“Very good service and excellent price.”

Written on: 16/02/2016 by Judy116 (1 review written)

This is the second time I have ordered Wagg Rabbit food, the price is very reasonable, it is the cheapest I can find. Staff are very helpful, delivery very efficient, will definitely order again… Read Full Review

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★★★★★

“Good, good, good”

Written on: 27/03/2015 by ihDay437 (1 review written)

Super fast delivery and free postage. Saves having to carry heavy dog food yourself. Recommend highly… Read Full Review

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