hacked account blamed PayPal. 400 spent, changed address etc

Avoid this company at all costs . no customer services!

My pets at home account has been hacked because of a data breach on your site At 2am.

At 2:26 ths morning 400 pounds was taken from my PayPal account

You've allowed a data breach which has exposed my password

From this a random person has added a brand new name and address to my pets at home account ( Without you email me to check that was OK) changed my password and bought 400 pounds worth of sodding cat flaps

You have absolutely no telephone support you don't answer your emails your the worst company of ever come across in regard to fraud prevention I cannot cancel the order which is absolutely bloody ridiculous

I have gone into my pets at home account and I have taken off all of my payment details and remove ld this woman's details who I do not know and have nothing to do with

you have absolutely no right to use PayPal as a normal payment when I've only got repeat bill set up for low value flea subscription

You have broken the terms and conditions if the repeat billing So therefore I am now 400 pound down

i cannot cancel order on my account.. Which I have now secured with a fresh password because you don't allow it!

ridiculous

this is horrendous and you don't take phone calls anymore either.

To say I am furious is an understatement please everybody avoid this company

this is the 2nd data breach I've had on their site however the last time Google quickly notified me

because this time was in the middle of the night I was not notified in time.

I have 2 factor authentication set up on my PayPal for every payment. so this should never have happened

Somehow pets at home have breached this by allowing someone to spend 400 pounds and subscribe to cat flaps who subscribes to cat flaps your subscription service is meant for fleas food etc.

you've broken the terms of my agreement so I will be looking to take this further

no one will contact me no 1 is replying to my emails no phone calls you take you close your phone lines absolutely the worst company

avoid avoid avoid