Last month I ordered dog food through Amazon and Monster was the 3rd party seller. When the dog food arrived the dog food bag had a large hole in it and my vet advised me not to use it as insects or other things could have gotten in the bag and contaminated the food. I contacted the seller 2 times and I have yet to get a response. I spent over $60 including shipping cost and now I'm out this money and I will never order from this seller again unless they make it right.

Have accumulated over 1000 points but unable to access rewards

Still waiting for my delivery , 1 week later, rang and asked where it was to get a very blasé response of "oh it must be delayed" ......you don't say!! Will be returning all items as soon as they arrive as I have purchased them online somewhere else and guess what they've arrived!

Ordered 26 th feb told del 4th march fair enough on free delivery. Cant track it doesent seem to have been despatched. I am canceling the order. Never arrived. It would appear to be a common problem with this company.

Awful service website states 2/3 working days for delivery. I ordered my pets food on Wednesday 16th November 2016 and I'm still waiting delivery!! Apparently there's a problem with the supplier, despite the items being displayed in stock and for sale!! I chased my order twice and now it's apparently out for delivery with Yodel today 24th November.. But Yodel states there is a delay with delivery!! So unless you want to wait 9 days plus for your pets food, I would suggest using another company!! First time and last time I'll be using monster who is working in conjunction with Waitrose.. Do not sell products or take people's money if you can't delivery within the stated time!!

thought I would try this new item from Pedigree searched the web and Monster came up .What a simple site to use , no long sheets to fill in just simple talk .So I placed the order , not really thinking about delivery times , but WOW just two days and the goods were here , that's service .Tried to fault anything on the order system that I could have a go at , but nothing , certainly a company to promote

They use Yodel for deliveries so enough said really, after not attempting the first delivery, losing the parcel for 2 days then not attempting 2 further deliveries Ive given up, I would look elsewhere, and I am going to as I cancelled the order in the end.

I ordered from here on a Thursday evening. Allowing for Friday and then the weekend I assumed the order would be despatched on Monday. But no - the order did not get despatched until the following Wednesday and then it was Saturday before it arrived - needless to say I was out and had to go tot he post office to collect. The service is atrocious. I ordered a few items including a Rubber Foot Tread Dog Toy 8" - this didn't last 5 minutes - quality of it was rubbish even though they describe it as premium quality rubber. If I could have given them less that one star I would. I will not use them again.

Simply the BEST at EVERYTHING To cut a very long story short I only had enough dog food for my poorly dogs Friday evening meal & his breakfast on Saturday Being hsebound I had to get his hard to find food delivered by Saturday evening Some suppliers could have done it for £10 delivery fee but they couldn't guarantee it neca Monster were by far the most polite & helpful They didn't hesitate to guarantee next day delivery despite it being a Saturday & they promised to pass on my contact details to the courier in case there were any problems On top of the SUPER MONSTER sized customer service they were MONSTEROUSLY cheaper than any of the other pet supply companies &.they didn't charge a single penny for next day delivery Order placed I received confirmation of the order AND updates of the progress of the order I admit I was anxious that it was too good tovbe true What a waste of worry that was The food was delivered less than 28 hours after the order was placed<3<3<3<3<3 I thought monster was a weird name for a pet supply firm but now it makes PERFECT SENSE because their prices & service are MONSTEROUSLY OUT OF THIS WORLD I will NEVER buy my dog food, beds toys & grooming items anywhere else If you want the BEST of everything look no further than MONSTER

I had never heard of Monster Pet Supplies before searching online for an alternative supplier of dog food. I'm used to having a confirmation email of my order from other sites, but these guys at Monster go the extra mile - I love it! Not only was there the confirmation of my order, but full progress updates, from despatch all the way through to notification of delivery! I work in retail so am very aware of how important customer service is, and I have to say, Monster have nailed it! I will definitely be a returning customer, and I'll also be recommending my friends too.

Was hugely impressed with speed of ordrr. Another company let me down with no explanation. Orderd from monster at 2.00 pm and igm was dispatched at 3.20 and arrived next day. Definitely my new pet shop. Brilliant service

ORDERED 2 SACKS OF PURINA HA DOG FOOD ( AT THE LOWEST PRICE ANYWHERE ) 2.30 PM ON FRIDAY & WAS DELIGHTED TO SEE THE COURIOR ON MY DOORSTEP AT 9.30 THE NEXT MORNING ! . 19 H0URS FROM ORDER TO DELIVERY IN GLOUCESTERSHIRE IS OUTSTANDING . WELL DONE I WILL BE BACK .

I ordered 2 bags of James Wellbeloved dry dog food on 1/10/2013 and the money was taken by Paypal that day. After several attempts to find where my order was via email and telephone and broken promises of delivery the company eventually gave up with no explanation and told me on 17/10/2013 they would refund my £75.95. Meanwhile I have to reorder again on anther site. This is no way to run a business or treat customers.

Monster guys are great and speedy, service polite and really easy,why not try but don`t be greedy,there`s lots and lots of feedy feedy.

Brought a dog coat and the service was absolutly outstanding i cannot praise this company enough.i wonted to change address and it was no trouble at all

I ordered some Naturediet last Thursday, at a price I haven't found bettered anywhere else, and am impressed that it arrived promptly today (Monday) before expected. Very pleased with value and service, thank you.