written by 217Joyce on 26/12/2022
Last month I ordered dog food through Amazon and Monster was the 3rd party seller. When the dog food arrived the dog food bag had a large hole in it and my vet advised me not to use it as insects or other things could have gotten in the bag and contaminated the food. I contacted the seller 2 times and I have yet to get a response. I spent over $60 including shipping cost and now I'm out this money and I will never order from this seller again unless they make it right.
written by Samapril on 05/07/2022
Have accumulated over 1000 points but unable to access rewards
written by Batchelor395 on 15/04/2017
Still waiting for my delivery , 1 week later, rang and asked where it was to get a very blasé response of "oh it must be delayed" ......you don't say!! Will be returning all items as soon as they arrive as I have purchased them online somewhere else and guess what they've arrived!
written by nuKeller225 on 08/03/2017
Ordered 26 th feb told del 4th march fair enough on free delivery. Cant track it doesent seem to have been despatched. I am canceling the order. Never arrived. It would appear to be a common problem with this company.
written by JulieBowen on 24/11/2016
Awful service website states 2/3 working days for delivery. I ordered my pets food on Wednesday 16th November 2016 and I'm still waiting delivery!! Apparently there's a problem with the supplier, despite the items being displayed in stock and for sale!! I chased my order twice and now it's apparently out for delivery with Yodel today 24th November.. But Yodel states there is a delay with delivery!! So unless you want to wait 9 days plus for your pets food, I would suggest using another company!! First time and last time I'll be using monster who is working in conjunction with Waitrose.. Do not sell products or take people's money if you can't delivery within the stated time!!
written by poodlefan12 on 25/09/2014
This company was new to me, but being rather desperate for a certain dog food,having been let down by my usual supplier,I decided to give them a try.The intial response was very good,their ordering system easy,delivery promise just what I needed.Confirmation order followed,together with tracking information.Order arrived early morning,and I was not charged for delivery.All in all,a very good shopping experience for me.Excellent company
written by GianniSheridan on 26/07/2014
thought I would try this new item from Pedigree searched the web and Monster came up .What a simple site to use , no long sheets to fill in just simple talk .So I placed the order , not really thinking about delivery times , but WOW just two days and the goods were here , that's service .Tried to fault anything on the order system that I could have a go at , but nothing , certainly a company to promote
written by Disgruntled8809 on 28/06/2014
They use Yodel for deliveries so enough said really, after not attempting the first delivery, losing the parcel for 2 days then not attempting 2 further deliveries Ive given up, I would look elsewhere, and I am going to as I cancelled the order in the end.
written by SandyF1 on 26/06/2014
I ordered from here on a Thursday evening. Allowing for Friday and then the weekend I assumed the order would be despatched on Monday. But no - the order did not get despatched until the following Wednesday and then it was Saturday before it arrived - needless to say I was out and had to go tot he post office to collect. The service is atrocious. I ordered a few items including a Rubber Foot Tread Dog Toy 8" - this didn't last 5 minutes - quality of it was rubbish even though they describe it as premium quality rubber. If I could have given them less that one star I would. I will not use them again.
written by Northfa213 on 25/06/2014
Simply the BEST at EVERYTHING To cut a very long story short I only had enough dog food for my poorly dogs Friday evening meal & his breakfast on Saturday Being hsebound I had to get his hard to find food delivered by Saturday evening Some suppliers could have done it for £10 delivery fee but they couldn't guarantee it neca Monster were by far the most polite & helpful They didn't hesitate to guarantee next day delivery despite it being a Saturday & they promised to pass on my contact details to the courier in case there were any problems On top of the SUPER MONSTER sized customer service they were MONSTEROUSLY cheaper than any of the other pet supply companies &.they didn't charge a single penny for next day delivery Order placed I received confirmation of the order AND updates of the progress of the order I admit I was anxious that it was too good tovbe true What a waste of worry that was The food was delivered less than 28 hours after the order was placed<3<3<3<3<3 I thought monster was a weird name for a pet supply firm but now it makes PERFECT SENSE because their prices & service are MONSTEROUSLY OUT OF THIS WORLD I will NEVER buy my dog food, beds toys & grooming items anywhere else If you want the BEST of everything look no further than MONSTER
written by Sullebon on 11/04/2014
I had never heard of Monster Pet Supplies before searching online for an alternative supplier of dog food. I'm used to having a confirmation email of my order from other sites, but these guys at Monster go the extra mile - I love it! Not only was there the confirmation of my order, but full progress updates, from despatch all the way through to notification of delivery! I work in retail so am very aware of how important customer service is, and I have to say, Monster have nailed it! I will definitely be a returning customer, and I'll also be recommending my friends too.
written by swampy200 on 09/04/2014
We, my resident financial advisor, also known as the wife, and I ,decided to give you guys( and ladies of course ) a try. We normally go to a well known national pet store. We found your prices varied when compared to our normal supplier, however with you current offer on the James Well beloved Turkey and Rice,Adult dog food , the price was competitive. We ordered 2 bags,the order process was,as you would expect effortless,and seamless, smooth as the proverbial baby’s bottom. Delivery ,was as promised, today,and a text to say it was going to be here also helped ,as did the ability to op a message on the order where to leave the delivery if we were not in, but we actually were here. All in all a great all round experience. We will be ordering from you again, however if you looked a little more closely at your competitors costing's,we would order much more, as we have 3 German Shepard's,all on different diets. In summary: thanks for a fantastic shopping experience with yourselves.
written by Goldenowl60 on 17/03/2014
On purchasing a hamster cage and 2 Russian Dwarf hamsters, I was frustrated by the lack of my cage accessories available, and was further shocked by the prices of limited items seen on eBay. Monster Pet Supplies had the items I needed at very reasonable prices, and further more they were in stock and dispatched well packed, and very swiftly. Thank you so much for your fantastic service!
written by Milagros436 on 05/03/2014
Was hugely impressed with speed of ordrr. Another company let me down with no explanation. Orderd from monster at 2.00 pm and igm was dispatched at 3.20 and arrived next day. Definitely my new pet shop. Brilliant service
written by on 03/03/2014
ORDERED 2 SACKS OF PURINA HA DOG FOOD ( AT THE LOWEST PRICE ANYWHERE ) 2.30 PM ON FRIDAY & WAS DELIGHTED TO SEE THE COURIOR ON MY DOORSTEP AT 9.30 THE NEXT MORNING ! . 19 H0URS FROM ORDER TO DELIVERY IN GLOUCESTERSHIRE IS OUTSTANDING . WELL DONE I WILL BE BACK .
written by on 17/10/2013
I ordered 2 bags of James Wellbeloved dry dog food on 1/10/2013 and the money was taken by Paypal that day. After several attempts to find where my order was via email and telephone and broken promises of delivery the company eventually gave up with no explanation and told me on 17/10/2013 they would refund my £75.95. Meanwhile I have to reorder again on anther site. This is no way to run a business or treat customers.
written by on 11/04/2013
Monster guys are great and speedy, service polite and really easy,why not try but don`t be greedy,there`s lots and lots of feedy feedy.
written by on 26/03/2013
Brought a dog coat and the service was absolutly outstanding i cannot praise this company enough.i wonted to change address and it was no trouble at all
written by on 26/03/2013
I ordered some Naturediet last Thursday, at a price I haven't found bettered anywhere else, and am impressed that it arrived promptly today (Monday) before expected. Very pleased with value and service, thank you.
written by Alibox on 07/03/2013
I emailed the customer services to let them know my first package was badly damaged on telling them this my next package was all good it came in good condition, and all intact. Brilliant thanks guys. Will shop again!!!
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