Dog.com - www.dog.com

Purchased @. 450.00 of horse dewormer. Was sent hair care product for humans.(Receipt in box showed horse dewormer). Called and emailed with no response. Finally got thru and told to ship back the hair product and I would be refunded on my card. Never happened. Hair product sent back and no credit yet. Multiple calls with “ this will be returned on your card” Has yet to be resolved. Hoping they correct this as they basically took 450.00 from me!!! We shall see if it ever gets rectified.

Only sent 1/3 of $200 order, cannot get a hold of anyone after 8 calls to get a refund on items not in order. 

Finally received my babies Duck jerky. She has been without them for over 2 months. With unable to order because of no stock and a lost package, it was getting unbearable. Finally got someone to hear me about stock and my package.

This is the only product that she likes. She does not like any of the other Duck jerky’s that are made. If it was not for that I would have gone elsewhere.

I hope to have plenty on order all the time so she does not run out again.

Coronavirus has caused a lot of unnecessary problems.

Ordered 05.19.20. Called 05.26.20 to inquire why my order was still in process. Was told due to current situation there were delays but my package was ready for shipment.Called again 06.02.20 as order was still processing. Same excuse given. but was also told my order was in the warehouse.

I understand shipping may take longer due too everything going on, BUT my order is NOT even processed. Asked to cancel. Was told a message would need to be sent to customer service as they were the ones to assist with this. There is NO CUSTOMER SERVICE PHONE NUMBER, NO CUSTOMER SERVICE EMAIL, NO PERSON TO SPEAK TO DIRECTLY THAT CAN CLEARLY ASSIST WITH ISSUES.

TBT- I have placed online orders with other suppliers AFTER 05.19.20 and items were received within 10 days. Will not be ordering from dog.com again.

They sell treats made in China. The Dingo chips were recalled due to dangerous chemical contamination which causes gastric distress in your dog. STOP feeding these to your pet. Dog.com refused to return the product for refund.

You should be able to get a refund on a recalled item from the store- who else??

I would not purchase treats from this company if you care about your pets health. Vet visits are costly.

I went through most of a transaction process in order to get a product + shipping estimate. Since then dog.com created me an account. I asked them to remove my account. They removed me from their mailing list, but say that "for security reasons, the account information is not something we are able to remove in our system", which I think is BS because most sites let you delete an account, or do after I ask them to.

Instead of using a provided address, they extracted an old one from Paypal. As a result, the order went to a previous address. When alerted of the problem, they refused to make any remedy and were not at all helpful. Would not use again.

Terrible experience ordering dog beds and throwers. The agents/supervisory staff are nice to talk to promises to call you back are never met. The online checkout process is not working properly. Confirmation on the order takes days, cancelling the order is extremely time consuming, the list could go on. I will never order from them again.

Received two 20 lb boxes of dog biscuits which were shipped under two different Fedex numbers. Took about a week to receive them. Both boxes had been opened and taped shut. Bottom of one box was completely covered with tape. All corners of both boxes were open for moisture and insects, etc to enter with dog biscuit particles dropping out all over. Called company and told them I didn't want them and was told they were going to put in damage claims to Fedex and that I would receive my money back to my credit card. First they reimbursed shipping which was $.32 short. I called and they said they would fix it. They then reimbursed the $.32 the next day. Next they reimbursed one box of biscuits which was also $.32 short of the correct total. I called again and they said they would fix it. When asked about the second box reimbursement they said they thought I was keeping them. After rechecking they said that they could see in their notes that I was returning them and that they would expedite the reimbursement. I now received the reimbursement for the second box which was the correct amount, but am still short $.32 from the first box of biscuits. I wonder how many phone calls it takes to straighten out a simple reimbursement? Will not be dealing with this company again.

I had been buying food for my dog from dog for a couple of years since they stock the brand of food which we feed our dog and it is hard to find in stores where we live. Until last summer - when our 1.5yr old dog almost died from eating food which had expired 13 months before it was shipped to us. I have stopped using this retailer, and so should you. Their pricing practices have always been questionable - anyone ever notice that the price of an item increases just as soon as you place that item in the shopping basket and save it for later check-out?