HORRIBLE return policy

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Dog.com - www.dog.com
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Guest's review of Dog.com - www.dog.com

“HORRIBLE return policy”

★☆☆☆☆

written by on 07/10/2013

I ordered several items off of dog.com because the prices were so good. One thing I ordered was a wire crate for my puppy. When I got it, I realized that I had gotten one that was way too big. I decided to return the crate. I contacted dog.com. They gave me a return authorization number and then informed me that their return policy requires me to just take the package to FedEx or UPS and pay for the full return shipping.

Based on the size of the package, it will cost me either $52 or $45 to ship the crate back to dog.com. I paid $44 for the crate! Yes, folks, it will cost me more to return the crate than it did to buy it in the first place!

I will never order another item from this site. I don't care how good the prices are.

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