placed order 3pm on 12/01/2017 received goods on 13/01/2017 at 10 am, it don't get better than that. well done.

I made my order in the early hours of Wednesday morning, and it was delivered before 11.00 on Thursday, having been tracked all the way.How's that for service !. Not to mention the low prices, with a cherry on the cake in the form of a £5 discount off my first order. I will definitely be returning.

I have ordered from Ark Pets several times. Fast delivery and a wide choice of products.

I oredered some carbon for my fishes. The placing was easy and even though I had to buy 4 x bottles, it allowed me to get free postage, and by paying for 4 items it made one of them free, since the cost on other sites would have meant I would only have got three items - so very good value. Item arrived quickly and well packaged with no dameage to box or contents. A good result as far as I'm concerned. Well done all at Ark.

paid for item and was told it was out of stock a few days later and website still saying it's in stock. Waiting for refund and reported to trade and standards. (Fluval Edge Intake Stem)

Needed some new lamps and reflectors for my Juwel Lido. Found Ark to be the cheapest online. Very quick delivery and well packaged, would recommend.

Recently ordered some replacement sponges for my aquarium filter from the website. Ordered them in the morning and they arrived the following morning and order was complete. Great service.

great web site , with products at very good prices, fast and efficient delivery, will definitely use again no hesitation in recommending them

Ordered an aquatic thermometer online, received it quite quickly seeing as it was for Christmas, and very well packaged, best price for it online too, very happy! Thanks :)

Ordered over 30.00GBP of goods for my dog on the 8th of Dec and is now the 15th of Dec and nothing arrived. When I contacted them I was told that goods were not dispatched as some of the items were not on stock and they had to wait for them but they were still missing one of it and it was up to me if I wanted a replacement/refound or sent to a later time. Is unacceptable as none of the item were showing out of stock when I order them, therefore the urgency of receive them asap!! Apparently they send an email to me on the 9th of December but I never received it........whatever..... Matter of fact I am still waiting..... Really not impressed. Defenitely will NOT be ordering from this company again.

EXCELLENT... Easy to order online, very informative on despatch and delivery. Use very efficient company for deliveries. Quick to answer phone and deal with any queries. Will definitely continue to use this company and would recommend to friends.

the goods I ordered arrived exactly on time and in excellent condition. I think giving a one hour delivery window was fantastic. not having to hang about waiting.

Ordered a fish tank, stand and heater. Can not fault the service. Delivery was brilliant. When I emailed the responded promptly. Will def use again.

Can,t believe why I have not bothered to look up online for Aquatic supplies before as I have always used my local aquatic center. NOT any more. This is the second order I have placed with ARK Pets & Aquatics and can't be more pleased. The first order was a try out but because they were so prompt with the delivery and so good on price swayed me to order again. This order I placed on sunday evening and it has just arrived, 11.30am Tuesday. That's just brilliant.Compared to my local aquatics center there prices are just under half price which I find exceptional plus you get that little bit extra off by building the loyalty points. My only negative comment I have to make is that the Measuring cup that should have been on the top of the Fluval Biological Enhancer was missing but that is not too much of a problem as I can keep the one from my previous bottle, but all the same that should have been picked up on before it was dispatched.

I needed to upgrade my Juwel Lido lighting. Unfortunately other aquarium retailers had them out of stock except for Ark pets. After reading some of the negative reviews.I got worried. However I experienced nothing of the kind that was mentioned in other reviews. I did ring Ark pets to inquire about stock level and delivery options. The gentlemen on the phone was friendly and helpful. My items where in stock and delivered promptly the next day. Items were properly packed and wrapped. The only suggestion I could make is for the website to indicate delivery options. Or mention that items will be delivered next day depending of course on stock levels or time of placing the order. Other than that nothing wrong with the website. Overall I am very happy with Ark pets and will use them again. Guido

good service best price I could find on the internet what more is there to say

Ordered JBL Proflora U500 CO2 cylinders. Received prompt notification by email that the item was out of stock and they would inform me when it became available. I replied to the email asking for an indication when the order would be fulfilled as I required the CO2 for my aquarium plants. Again received a prompt reply giving me the date they would receive the product from the supplier and estimated delivery. Parcel arrived by UK Mail as promised. I will definitely use this supplier again as they were reliable and gave good value for money.