Took my money despite turning my application down.

Quite literally the worst customer service and worst company I have ever dealt with. I wish I had seen all the negative reviews before applying. I applied to use them and was turned down because I can’t display a contact number on my site. So I asked for them to close my application and moved on and didn’t give them a second thought. Then I found out they were still billing me, first £60 set up fee and then £15 a month. They didn’t set up anything and I didn’t/couldn’t use them for a single transaction. I was on hold for 2 hours before I could speak to someone about a refund and was refused. They hide behind red tape and use of words like ‘active’ and ‘complete’ when declining your request for a refund. To my mind my account is not active or complete until I can take payments. To their mind it is – they kept on saying it, that was their defence! I couldn’t even use their service because I was declined but it was still ‘set up’, ‘active’ and ‘complete’ in their eyes – lying, disreputable, charlatans. Avoid, avoid, avoid. Stick with paypal. Stick with anyone else. I can’t emphasise enough how stressful it is dealing with these people. They’re not interested in customer service, they just want your money.