The Fuelcard Company Reviews - www.thefuelcardcompany.co.uk

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The Fuelcard Company - www.thefuelcardcompany.co.uk

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Latest Reviews

★☆☆☆☆

“The Fuel Card Disgusting Company Ltd”

Written on: 03/02/2020 by Philcalla (1 review written)

This Company is Disgusting. Stay Away They add extra charges to your account if you do not opt out from sleazy e-mails they send advising of extra services, if you do not reply they add them to your account. ONE DAY YOUR COMPANY WILL CEASE TO TRADE… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 29/01/2020 by 101Timmons (1 review written)

Do not use this company. They will mis-sell you cards that they know are not for your fleet/usage, and then hide behind T&Cs when trying to resolve issues in a civil manner. Disaster of a company… Read Full Review

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★☆☆☆☆

“Awful Company to deal with ”

Written on: 11/12/2019 by NCCLTD (1 review written)

Awful company to deal with! Signed up initially waited 4 weeks to hear nothing and then boom 3 cards arrived. No information about pricing, terms & conditions or anything else. Slowly underfunding fees, zero liability insurance started to appear. Emailed the account manager to receive an email days later. Undelivered. Spoke to a useless woman on the phone she has left the company but no one has been in touch. Deciding to close my account. Time to revert back to my debit card and pay a fairer… Read Full Review

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★☆☆☆☆

“I got the fuel cards and used them for 6 months...”

Written on: 03/12/2019 by Sufyanlive (1 review written)

I got the fuel cards and used them for 6 months spending 600£ a months but noticed being overcharged from week one I complained every week was assured it will be refunded and settled. After no refund for 6 months I stopped using the cards I was assured I can hold the cards or cancel there is no charge and 3 months later of no usage they sent me a bill of £80. Their promises don’t mean anything and what they say is recorded but can’t be accessed unless you know the right day and time you… Read Full Review

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★☆☆☆☆

“The worst Fuel Card Company have ever delt with”

Written on: 27/11/2019 by RichardB1958 (1 review written)

Promised lower fuel prices never did now charging for none usage don't use this company only phone number is 0845 to contact you get charged for would not recommend to anyone… Read Full Review

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Sufyanlive's Response to RichardB1958's Review

Written on: 03/12/2019

I have the same problems never mentioned surcharge in the sites and the. Promised I’ll be refunded the surcharge 6 months I stopped using the card after false promises and then 3 months of non usage I get a bill again. Taking to trading standards.

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★☆☆☆☆

“Disaster”

Written on: 03/04/2019 by AngriestGirl (1 review written)

We had 11 cards with this company but the charges kept increasing. I looked about sourced an alternative and attempted to cancel my account in November. Email was ignored. Contacted them by phone in December, resent email and was told that had I read the 8.5 pages of small print I would be aware that it takes 3 months to cancel! I also paid a small zero liability charge which covers the card use if lost or stolen, as the cards had been destroyed I requested that this be taken off the account… Read Full Review

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Andonis's Response to AngriestGirl's Review

Written on: 15/06/2019

Hiya, your bad experience could help me with something I'm involved with currently. Can you message me back. Really appreciate it

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Angriestgirl's reply to Andonis's Comment

Written on: 17/06/2019

What can I help with?

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★☆☆☆☆

“We have used Keyfuels for years. Our account is...”

Written on: 02/01/2019 by johnaa2398 (1 review written)

We have used Keyfuels for years. Our account is managed by the Fuelcard company. Both Keyfuels and the Fuelcard company are owned by Fleetcor. When we first used them we checked the weekly price they sent for a few months and it was competitive with supermarket pricing. Keyfuels is sold on the basis that the price you pay will be around 5p cheaper than the average pump price. We have discovered that for at least the past year we have been paying well above motorway service station… Read Full Review

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★☆☆☆☆

“sneaky price increases”

Written on: 18/09/2018 by WWCS (1 review written)

We were approached to move over with a better rate which stayed that way until i stopped looking at the weekly price. yes, clearly our fault because if we're not looking they can increase the price, up, up, up to 50p per litre above pump price. emailed and no response. In future, I will pay my fuel off Mr Turpin instead!… Read Full Review

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★☆☆☆☆

“HIDDEN CHARGES”

Written on: 13/06/2018 by NylahDonovan (1 review written)

Tried to cancel on two occasions and they continued to bill for one year after cancellation for unused cards and card guard. They have taken the money via direct debit. We wish to warn other companies about this scandal. Hard and pushy selling with people calling on a daily (almost hourly basis) to secure business. There must be some regulatory body and if not then this in itself is scandalous… Read Full Review

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★☆☆☆☆

“Had to use court action to get back overcharged money”

Written on: 03/05/2018 by Elisar30 (1 review written)

without notice account was put on 'risk' and I was being charged 30p + vat more than pump prices, used small claims court and got refund of overcharged fuel. One of the worst companies I have ever dealt with but then found out they are part of Allstar who I had a card with previously and they did exactly the same. My court paperstold the full story and in a way I wish it had gone to court to have my say, ..... just get a normal credit card and use it for your fuel... I know it means trusting… Read Full Review

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★☆☆☆☆

“Scandalous charges whenever they feel like it.”

Written on: 22/02/2018 by Putnamgx449 (1 review written)

Who reads the terms and conditions to the bone. I certainly didn't and took what was said to me on the phone to being gospel on applying. Very naive of me and I certainly won't be making the same mistake again. Even trying to cancel the cards is a scandalous affair. 3 months to close it down (it's in the terms and conditions she said) Charges for non-usage, charges for low usage, as soon as I told them my will to cancel, a day later a bill for the cards arrives. On top of all that their not… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Abysmal hidden charges”

Written on: 07/02/2018 by guColeman395 (1 review written)

I have been sent cards and not used them on an automatic renewal, tried to cancel my account as the pricing is not competitive but been charged £189 for closure fees even though I have no contract with them! Or ask for renewal! if I don't pay they will charge me another £95 for cancellation.They have told me their terms and conditions are on the website even though I have not been told this or been given any copy of this. DO NOT USE THEM… Read Full Review

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Was this review helpful? 4 0
★★★★★

“Highly recommended, market leaders!”

Written on: 15/10/2017 by Georgia314 (1 review written)

I don't understand why this company has been given so many negative reviews / feedback. Highly recommended, always been given the best price and customer service. … Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 30/08/2017 by Tobya320 (1 review written)

This company seriously needs to be investigated and shut down. I wish I had read the reviews on this website before allowing a member of staff to open an account with them 12 months ago. Unfortunately that member of staff left the business 3 months later and the bills have slipped through the net, being paid without scrutiny. I have discovered that 7 cards were signed up for although only 1 is in use. this has lead to a £9.49 weekly charge for underuse and every card has had a £1.50 Eco… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Appalling customer service, took money not entitled to”

Written on: 23/06/2017 by HeavenJackson (1 review written)

Have just lost the will to live with this company who took over our fuel account from BWOC Started taking £4.50 x 3 for Ecopoint charges on occasion - queried several times but completely ignored Just got a bill for "underused account" £9.49 plus VAT Usage never an issue with BWOC - apparently new terms in place from January - not seen any change in terms from these guys - apparently "every time we use that plastic card we accept their new terms" Thanks to the person I dealt with in… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Dreadful”

Written on: 13/06/2017 by Vogel144 (1 review written)

Terrible company. If I was a member of staff I would quit out of embarrassment for working for them. Management wouldn't speak to me and I didn't believe a word customer service said. Their urgent payment is 2 weeks. What a joke. Just to keep the peace at that particular moment with no intention of actually paying. … Read Full Review

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★☆☆☆☆

“NEVER USE THEM AGAIN!”

Written on: 23/05/2017

When they take over from Silvey Thomas, they have started charging extremely high NON USAGE FEE without any notification. I explained number of times our cards gets used less in winter but more in summer. This was accepted by  Silvey Thomas and agreed not to charge non usage fee. I explained this to The Fuelcard Company and they agreed. But I still got charged for NON USAGE Fee by The Fuelcard Company. Bad customer services for not taking any notice of what the customer saying… Read Full Review

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★☆☆☆☆

“Most unhelpful people I've ever had the displeasure to...”

Written on: 24/04/2017 by Carmen1949 (1 review written)

Made a call into these guys today spoke to a man who was very ignorant and very unhelpful to the point he hung up so called back and spoke to a lady and was amazed she was even worse so I've terminated my card with them and would advise no one to use this company… Read Full Review

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★☆☆☆☆

“Easily the worst business i've ever dealt with ”

Written on: 25/03/2017 by Carac253 (1 review written)

Where to start... Weekly billing, so if you don't use your card that week they'll charge you either a non use fee or a low use fee. Then this 'ecopoint' charge which is for carbon offsetting, persistently asking them to remove it. Asked them for a credit limit raise which took them two weeks to say no.. I changed my bank account an they tried to claim the DD from the old bank and then charged me a £95 fee for unclaimed DD, and yes that was £95 not £9.50.... Customer service is dire and… Read Full Review

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★☆☆☆☆

“Avoid this company”

Written on: 25/03/2017 by HezekiahHewitt (1 review written)

First time ive tried a fuel card, as a sole trader just starting out i cherished saving some money on my fuel. Very nice at first promised me two cards, only one ever arrived ? Then the charges started, i missed a direct debit and paid over the phone the next morning, was charged £95 admin fee "bounced direct debit", how childish. Considering my bill was less than £70 ended up £165 !!! Got caught out a further time, cost me a fortune totally outweighed any savings. No one in this company is… Read Full Review

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