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Whistle
Written on: 04/02/2014
Hi there, it would be a good idea to INSIST that anything they tell you is put into writing, so that if things go wrong down the line, as indeed they did for me, there is accountability. I had a very bad experience with this company.
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goodd1
Written on: 04/02/2014
I have no legal training and cannot offer legal advice, however I have run a small business for 11 years, and have learned a few things on the way, so you may find the following helpful.
As with any contract I strongly recommend that you do not sign or verbally agree until you have a copy of the terms and conditions and have read and fully understand all the terms. Even though they might have no termination charge, some contracts include "re-stocking" fees for when the terminals are returned at the end of the contract and other "admin" fees which can be very high.
Also beware of trusting sales people. I once fell foul of an unfair contact because I trusted the salesman, and didn't pay enough attention to the small print which effectively said that nothing the salesman said was binding. If you have any questions about the contract, make sure you put them in writing and receive written responses, also if anything the salesman says differs from the contract make sure he has the authority to make changes to the contract.
Finally, if still unsure you can always speak to a solicitor, if it saves you from agreeing to an unsuitable and costly contract, their fee would be money well spent.
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Rippedoffbypaymentsense
Written on: 04/02/2014
If you are trading as an individual you can get out of the Contract under the Consumer Credit Act as there is a 2 week cooling off period. However, if you are operating as a limited Company there is no way out of the Contract unless you negotiate with them. Paymentsense has a business model which relies on them signing up unsuspecting customers without explaining the full contents of the Contract. What we would understand to be good customer service does not relate to Paymentsense.
The lesson we have learnt is never sign Contracts blind
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RichardJTaylor
Written on: 06/02/2014
They'll getcha with a closing fee....the full term of the contract..am surprised they told you about that!
£190+vat to "restock" the machine and a series of other surcharges hidden in the depths of reams of small print.
They are telling you lies in order to trap you in this contract.
DON'T go near them
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Mok1-9
Written on: 06/02/2014
Yes I bean trap in same as you and I bean mention all the time to the payment Sence staff about two years list I holding.
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RichardJTaylor
Written on: 08/01/2015
They are barstards. Simple as that. They know EXACTLY what they're doing, how to encourage and exploit ignorance and most of all - how to bully people