Shockingly bad

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Ryder228's review of Scrivens - www.scrivens.com

“Shockingly bad ”

★☆☆☆☆

written by Ryder228 on 08/08/2014

Where to begin with Scrivens?

The entire experience, from beginning to end, was shockingly bad.

First of all, I was charged £30 for a sight test that was hurried due to patient delays. The optician who tested me was also surly and unpleasant; he recommended an updated prescription after around 15 minutes.

As the change in my vision was small, I advised the staff member I was passed on to that I was not too interested in purchasing a new set of spectacles, though after much bamboozling I found myself looking at frames. I was told that the prices on the frames excluded the lens, which would be another hundred pounds. When I remarked that they seemed expensive, I was told that they were competitively priced. Against my better judgement, I relented and chose the cheapest frame I could find in an effort to keep costs down.

I then had to wait around half an hour whilst the same sales girl then ordered my glasses. It was obvious to me that she wasn't comfortable in this task as she kept asking her manager lots of questions and looking, confusedly, at her screen. I felt as though I was being processed by a trainee, and I was concerned that the order wouldn't be placed correctly.

The total price for distance glasses was over £250!

After waiting almost two weeks, I received a call informing me that my spectacles were ready and that I could drop in 'any time'. When I went the following day, the staff were busy running others' sight tests and I was forced to wait a further ten minutes or so. I was seen by the same girl who hurried through my collection.

When I told her that I wasn't entirely happy with the vision, I was told to "go and get used to them". Not satisfied, I asked to speak to the manager, who told me the same thing. Bamboozled once again, I left the branch only to return a week later, where I was greeted by a different face. I was told this time, after some checks, that the lenses were not correct and that there must have been an error in the manufacture of them. By now I was thoroughly fed up with this company and chiding myself for ever coming!

I have since lodged a complaint with head office, who are very unhelpful and resistant to refunding any of my money.

Overall, this has been a dreadful experience. As other reviews have noted, avoid this place like the plague. It is run by cash-hungry charlatans looking to make a quick buck. Stick to the familiar high street brands; there's a reason Scrivens remain broadly obscure.

  • Spectacles - £250

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Value For Money

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