Terrible service

Click here if this is your business
★★★★☆
4.0 / 5
79% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

stephbess's review of Optyk Rozmus Contact Lenses www.optykrozmus.co.uk

★☆☆☆☆

“Terrible service”

Written on: 12/07/2018 by stephbess (1 review written)

Lens never arrived for the theatre show they were needed for. Show ruined!

  • Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Customer Services's Response to stephbess's Review

Written on: 24/07/2018

Dear Customer
I'm very sorry that the lenses you ordered didn't arrive on time for your show. The standard delivery service provided by national carriers has only estimated delivery times, which can be subject to delays caused by heavy mail traffic, random customs checks, etc. We cannot guarantee delivery within a specific time frame as we are relying on an external subject to provide that service for us. Having said that, if the shipping takes exceptionally long or the parcel is lost in transit, we file a compensation claim to the carrier and refund the affected customer. If this has happened to you, please contact us directly so we can investigate your case and do all in our power to resolve it in a satisfactory manner.
Kind regards
Agata

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0