Cancelled my surgery on the day still not received refund

Had my consultation at Leamington Spa, Bedford St on 04/02/2020 They took my £1000 deposit and signing me up for finance (**to date, still not had my deposit back or my finance cancelled)

So I was "qualified" to go ahead they scheduled my surgery for 5th of March 2020 at Birmingham Temple Street to have Lasek idesign on both of my eyes for £5590.. . I put down £1000 for the deposit and the rest would be paid with finance. My surgeon discussion via phone was brief With a Dr who just told me the basics. The day of the surgery comes. After the pre surgery tests were completed, I was then walked into see the Dr. He in short basically said the results at my pre- consultation did not match the results they had taken today and that my eyes were not suitable and I could not continue and would get a 100% refund.

I was told I’d receive a phone call the next day but I heard nothing.... so I phoned them instead I eventually was passed on to a Sales Manager. Again in short said I would get a 100% refund because it was them who cancelled.

Still waiting...

So Sent emails to the Sales Manager and customer services for a update regarding my £1000 deposit refund and the £4590 finance that still needs to be cancelled!

It's now 13/03/2020 and
again still waiting for a response.. Customer service is shocking. No refund receipt and no proof they have cancelled the finance. They are illegally holding on to my £1000 deposit. I'm currently receiving/seeking legal advice and preparing to go to small claims court Please avoid this Company at all costs!

I will update this review and change my opinions if optical express refund me what I'm owed and cancel my finance.