Terrible Service

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Glasses Direct - www.glassesdirect.co.uk
★★★☆☆
3.5
From 194 reviews
64.0% of users recommend this

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ClaireDobson's review of Glasses Direct - www.glassesdirect.co.uk

“Terrible Service”

★☆☆☆☆

written by ClaireDobson on 29/08/2014

I read some really good reviews so thought I would give it a try. Ordered 2 pairs of glasses. Really pleased with them. Tracked my order which kept saying prescription required which I had emailed within 2 minutes of ordering. I called and they couldn't take it on line so I faxed it across at their request. 24 hours later it still said the same so I called to chase. They then inform me they have the fax but the 2 glasses I had ordered and paid for are no longer in stock. They then proceeded to tell me the refund would take a few days to go back in to my bank. They confirmed that until they have entered the prescription they do not complete the order and reserve the glasses. Will NOT recommend to anyone!

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