Boots Opticians - www.boots.com/en/Opticians – Questions & Answers

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Asked by derrickwilliams on 15th June 2018 Report this content
After an eye test can I use the same frames? What expenses would I be facing?

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Asked by yddets55 on 29th October 2017 Report this content
Do boots glasses come with a guarantee as mine have just broken in the middle they are 5 months old?

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Asked by bertandmin on 9th October 2016 Report this content
Do they definitely refund the difference in price between varifocals - unsuitable - and the cheaper 2 pairs now required? Can't find this anywhere in writing.

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Asked by Rajnijayasekera on 18th May 2014 Report this content
Can I get a full refund on my prescription glasses?

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Answers (2)
Report this content Seabed Written on: 19/05/2014
Because they are prescription, they are made specially for you? If the glasses are faulty, they will replace, other than that I doubt you will get a full refund, maybe a credit note.
Report this content tinbasher Written on: 19/05/2014
If the glasses are faulty or wrongly prescribed you are entitled to a full refund in cash, on the grounds they are unfit for purpose. Its best to put this in writing, if they fob you off go to the small claims court, and except there jurisdiction which im sure will be in your favour, good luck AIJAY
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