If you decide to buy a product from here (not sure why you would), make sure it is something that is literally unbreakable. Otherwise, actually getting something replaced is a nightmare. The customer service is basically non-existent. The back on the mesh chair I ordered was ripped after a few weeks of usage. To get a replacement back, I had to work very hard to get to someone who could try send one, who didn't even do it, citing "courier problems and delays" or some rubbish. So they can't actually do anything if there's a problem with what you ordered. AVOID.

Horribly lacking, non-responsive customer service and no order delivered. I have been trying to discuss my order with Direct Office Supply for over a week now. The customer services number does not work, I have had 1 email confirming my email has been received and my order enquiry will be addressed. I have been patient, but still, no follow up after 7 plus days. My product has not even been delivered. I am now contacting my credit card company to try to recover my monies back. This is the worst customer service I have ever experienced.

I ordered a cabinet, they took my money, then after 3 weeks waiting, i made an enquiry about the order and delivery. Then i was sent an email stating that they do not deliver in my area. This was not mentioned at the time of ordering. At least i got a full refund, at least i hope so, i havnt checked yet. Go else where there are more reliable shops/businesses out there.

I purchased the leather chair, which turns out to be a plastic imitation of leather. all further communication was ignored. At the end of I was given choice to send it back at my cost or keep it.

Ordered a £200 chair, contacted them to arrange delivery so somebody would be available to accept it, only to be told basically that it will arrive whenever, and I'll just have to contact the courier company when I get the failed delivery card. Pretty weak. There are millions of office chair suppliers out there, so do yourself a favour and use a different one. These guys suck.

Ordered a chair 3 weeks ago, it's not yet been delivered. Nobody answers when I call Customer Service hotline. Will need to claim my money back now!

We ordered over £700 worth of office furniture which should have been 1-3 working days delivery. Over 3 weeks later we are still waiting and very frustrated! The Customer Service line is mostly unmanned, so you can't speak to anyone, even though they say it's open from 10 to 4. When we eventually spoke to someone, they promised delivery on Wed 20 May, so we waited in all day........but nothing. No delivery, no phone call, no explanation. Have tried to contact since by email and phone, but absolutely no response. Our advice would be DO NOT ORDER FROM THIS COMPANY - it's a long time since we've suffered such bad customer service. I suspect it's not going to be easy getting our money back either, if we get to that point. Be warned!

Ordered an office chair from this company over a month ago, they let me know that the "in stock" icon on their website doesn't mean that they actually have your purchase in stock and that i would have to wait until the end of April....it is now May and i dont have a clue what this company is doing. I've tried calling them a couple of times leaving messages but no-one calls me back, this is very frustrating as a simple "no we cannot supply the chair you ordered" would suffice (and getting my payment refunded of course)

Do not use Direct Office Supply Company of East Kilbride. Easy to assemble they are not. Unresponsive to complaints they are. Unwilling to return calls, letters and rely on small print to refuse to accept responsibility and refund price of purchase