Confusion over PAC code

Mobile Phones Direct www.mobilephonesdirect.co.uk
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42Foley's review of Mobile Phones Direct www.mobilephonesdirect.co.uk

“Confusion over PAC code”

★★★★☆

written by 42Foley on 21/10/2017

I ordered a Samsung 7 edge on a cracking deal after speaking to the sales team. They advised me to get the PAC code, which I past over. The day my new phone was expected with no phone I rang to chase and was told it was a problem with EAS I was staying with EE on phoning EE they said their was no issues and to talk to mobile phones direct again. I went back and forth between EE and mobile phones direct until I managed to get an answer from the technical team at mobile phones direct that because a PAC code had been issued that EE could not release the contract. I then had to ring EE again and get them to cancel the PAC code and ring mobile phones direct at which time they could sort out the contract and my phone arrived the next day.
Please ensure your sales team are aware that if a PAC code is issued the contract cannot be put through.

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