no delivery

Mobile Fun - www.mobilefun.co.uk
★★★★★
4.6
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93.0% of users recommend this

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Devinevb8's review of Mobile Fun - www.mobilefun.co.uk

“no delivery”

★☆☆☆☆

written by Devinevb8 on 20/04/2020

purchased a case for my Samsung s20 over 5 weeks ago and these doughnuts still have not refunded me, this company is even more stupid for not using a tracking service to find out where the product has gone. Don't use them as you have better luck using a seller on eBay. have warned others about this joke of a firm. there customer service is the biggest joke as it take them over 48 hours to reply to a email as there most probably learning how to reply in English due to there stupidity.

  • Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

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Abibarclay's Comment

Written on: 02/05/2020

Seems to be common with them. Ordered a Samsung LED Wallet cover for my S20 on 1st April. When the item did not turn up, I contacted them after the required ten days requesting a refund. Instead they sent a replacement which arrived the following day. This after a rather confusing exchange where they said it had been shipped on 12th April.

I returned the item and only today have received a refund. However, despite my requesting a refund not a replacement, thus the item was sent to me in error, they have seen fit to penalise me in the sum of £7.44.

I have again written requesting immediate return of the deficit but frankly, given their previous inability to read a simple request, and the time it has taken them to respond, I'm not holding my breath.

Strangely enough they were very quick to send repeated requests for reviews (for an item that i never actually received) and feedback. I have of course obliged.

Personally I would never buy from these people again. I eventually bought the cover elsewhere, for £13 less, and it arrived the next day. Needless to say I will be taking my business to the other company in future.

Disgusted.

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