Avoid until they leave EE

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★★☆☆☆
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Dobsongo1949's review of Asda Mobile - www.asdamobile.com

“Avoid until they leave EE”

★☆☆☆☆

written by Dobsongo1949 on 20/08/2016

I tried ASDA again after Sainsburys Mobile and then the Post Office Mobile decided to close down. I used them a few years ago and they were good then. Not today. I believe the reason is their decision to use EE. Signal strength is poor and infuriatingly so when compared to an EE sim right besdide me. Their customer service people, who are very pleasant, are hampered by idiotic EE terms.
I used to be with EE having been forced there when I was with Orange, who were OK, merged with T-Mobile, who were good. I left because of poor, patronising EE customer service.
Examples. Your 30 day Bundle runs out. You cannot renew until your 30 day period is up.
You have a few MB left on your bundle but you cannot access the internet.
They have a £7 bundle but you cannot buy a £7 voucher.

My biggest gripe, however, is signal coverage and internet speed.

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