Ordered some watch parts and made payment which came out straight away but still haven't received goods over 6 months later and its impossible to contact the company by phone or the online contact form. Have also sent various letters which have been signed for but never received a response, the goods or my money back! Shocking company. Have reported to Trading Standards

ORDERED A SCREW FOR A GUCCI WATCH IN MARCH, PAID MONEY INTO ACCOUNT AS REQUESTED, NEVER RECEIVED, PHONED SO MANY TIMES, THEY DONT ANSWER PHONE HAD TO WRITE, STILL NO REPLY.TAKING MONEY FROM PEOPLE AND NOT SUPPLING GOODS IS NOT ACCEPTABLE. I AM TAKING THIS FURTHER.

Ordered a TAG Heuer F1 Strap. Paid for it. Was never delivered. No emails answered. I have seen this company described as a SHAM. Sure is....

No confirmation of order no communication no reply to e mails have taken the money and run

What else can I say? Ordered, paid, emailed them, called, never ever received any response!

Ten weeks after ordering an item nothing has arrived despite £90 being taken as soon as the order was placed. No reply to emails and phone is never answered. AVOID AT ALL COSTS!!!!!!!!!!!!!!!!!!

I required a Ronda 732 and monies taken immediately, no indication of delivery time, but the part status remained pending for 2 and half weeks and took a few more days to arrive. A Ronda 1032(0) arrived. Because of a mistake on my part re the height of the hands, (apparently I needed a Ronda 732(3) or a Ronda 1032 (2)) the part arrived with 0.8 mm clearance whereby I needed 1.33 mm. Contacted their support 3 times requesting if they could assist - no reply - Accepted my mistake and bought a part off Ebay, cost more, but arrived from Germany in 3 days - result ! Should have read these review first but I have used them once before and they did supply the parts after quite a while, which is why I used them again.

Bought and paid for Tag Heuer parts in dec 2015! Still waiting ! No response, no delivery of goods ! Still waiting for an answer !

Confirm previous reviews - take money but no delivery or customer service. Wish I had read the reviews first!! Attempting to extract payment return but not optimistic.

Ordered Omega strap pins and tubes early May. Received an update to say payment has been received within 24 hours - then nothing since. They have not once answered repeated emails or phone calls- EVER! Credit Card company has now credited my account with the costs - but don't waste your time with this bunch

I paid for a Gucci watch part on 22nd January 2016 and still have not received it. These clowns do not answer emails and the phone just rings and rings. My bank are now on the case and I am going to Trading Standards. I ADVISE YOU NOT TO USE THESE CONMEN.

Ordered watch batteries and tag heuer watch crystals on 2nd April and money taken on 4th(Monday)after two weeks and nothing received tried calling the tel no listed rings out and is never answered.Tried e-mailing with again no reply ever !Seems this company likes to get the money without sending goods especially if its in the £50-£100 range hoping perhaps that you will eventually give up and hey presto free money!At best an interest free loan till you get credit/debit card etc involved with the hassle this entails.Reported to both Citizens advice and trading standards and awaiting debit card co action so BE WARNED!

Well where to start?!? I bought my Fiance a stunning Vintage Tag for his wedding present (major wife points) and after getting it authenticated by Tag, I thought I should get my Fiance to try it on to make sure he can wear it on the big day. Unfortunately the strap was a little small (good job I checked!) so I went online and found https://www.watchpart.co.uk/ and found the correct links I needed. The price was £150 which I thought was super pricey however as the watch was vintage I assumed this was correct, how wrong was I??! As soon as I purchased the links the email alone was the first indication...long story short after many emails and many calls to their 'customer service' number (not once they picked up!) I had to open up a dispute with my credit card company. Whilst the dispute was going on I found out on the many forums that one of the owners also owned TWGC.com and a watch part store called 'The Horology Centre'. After a phone call I managed to get hold of another email address which must have worked as with in 5 days I FINALLY got my £150 back (obviously still no email replies - will not hold my breath for an apology). Took my refund and went to Tag (Westfield, Stratford City), where the store manager kindly ordered and attached the link to the watch costing me £30!!!! He also gave the watch a good clean - amazing customer service! I only wish I saw all the terrible reviews before I was taken in, I guess sometimes you have to learn the hard way!

I ordered spare batteries for my watch from them and they were not delivered. I contacted the company on their web site multiple times with no response. I have also tried contacting them on their telephone line but it simply rings and rings. Don't waste your money, this company defrauds its customers.

I ordered an omega clasp spring in November after a week I chased it up and got an email saying there was trouble with delivery and they were going to try a different company to get my part, another 3 weeks past so I chased again I was told they were still having problems and I could either wait or have a full refund I decided to wait this went on for many more months until I decided to bite the bullet and ask for a refund. No refund all emails have now stopped!!

Placed an order with this online company TWGC LTD ONLY TO SADLY FIND I HAVE BEEN TRICKED. I am at the moment trying to get my money back via Trading Standards.

Placed an order of about 60£ and I never received it. No answer via calls nor emails. Scandalous. Please avoid this website at all costs.

I ordered a tag clasp 6 months ago. At first I got a few emails advising it would take and extra 2 weeks or so for them to source the part. Now 6 months on they do not respond to messages or answer their phone. Any advice for how I can get a refund?

Do not use them. They have no customer service. I am waiting to hear back from 3 emails over 3 days that I have sent and re-sent. They took my money and I have had the item delivered; however it is the wrong size. Trying to exchange or refund is near on impossible. I will have to resort to selling it myself and trying to find the correct part elsewhere. It has been stressful!!! I wish that I had read these reviews before I purchased. Live and learn.