AVOID AT ALL COSTS

I took out car finance with this company in January and was accepted following the death of my old car.

I dutifully attended to pick my car up at the time stated and was told that morning the car was valeted and ready for me, I arrived at the office in Enfield where I was met by the staff who guided me through the finance process, I had not been told the length of the finance, only the monthly cost, turns out it was 3 years, only found out once id signed the paperwork, however this is not the issue.

I was then ushered outside in the cold, and told the car would be with me in 10 minutes, that someone was just taking it for a Valet.... ten minutes passed into 2 hours, I was cold and tired and finally the car turned up at about 4:45, from a 2pm appointment! Every time I asked where the car was I was fobbed off, left out of the loop and they seemed disinterested. I was not offered a test drive, although I did not ask, by the time the car arrived, I was annoyed enough to just jump in and leave. I had PX'd my old car for £50 (was offered £190 scrap!)

I drove home without issue, although I did notice the car pulled to the left, cd player and internal lights did not work and the clutch seemed to grind a little when I reversed into my parking spot back home, I was called the next day by a scottish chap and i told him the issues with the car, I also called the number i had from the initial telphone calls when i organised finance and was told the customer aftersales would be in touch. A couple of weeks passed, so I called back, I spoke to a chap who did not identify himself and was told again customer aftersales would be in touch and arrange for the works to be done, I stated I would not be paying for the works, the chap stated Fowlers would foot the bill and make all the arrangements, a month or so later I have called back in AGAIN, this time I was greeted by a woman who was even less helpful, she spent a good poprtion of her time being matter of fact, telling me Ishould have test driven the car, that the issues were not covered under warranty, NONE of the issues were highlighted when I bought the car, she went on to say that I was TOLD on two occasions (once by her once by her manager) that I had to go to a local dealer and get it looked at myself!

This never happened, I had never been passed this advice, she also stated it was written in the notes on my file, so that is evidence, I asked her to listen to the calls I had made and she would see that this is not the case. I was told "we don't record calls" I remarked how convenient that was and that I would be lodging a formal complaint and how unhappy I was, she said "well its two peoples word against yours, both mine and my manager, i'll tell the ombudsmen we told you what to do" I remarked that she is a liar and the company are charlatans, then she ended the call, I swore possibly twice in the call, eventually dropping the F Bomb as I hung up.

Terrible customer service, absolute rogue traders of the highest order

AVOID


Last week I got a notice to say they had not transferred my PX car into their name and I owed the tax on it!!