
The Online Watch Company, www.theonlinewatchcompany.co.uk
Customer Service
Quality of website
Value For Money
The Online Watch Company, www.theonlinewatchcompany.co.uk
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User Reviews
Customer Service
Beware
Bought an Amarni watch for my son's birthday and it was not keeping time. Sent an email and was advices to return the watch .Watch sent in June and heard nothing.Sent numerous emails and had no replys. They do not have a phone number so you cannot phone them. Watch unexpectedly returned unopened in mid September. Not a company I would ever do business with again.
Customer Service
Quality of website
Value For Money
The Online Watch Company
Is this Company still in business as I am unable to make contact?
Mike
Customer Service
No News Is Bad News!
I ordered a watch two and a half months ago. I was advised immediately by email that the watch would take up to eight weeks for delivery. I accepted and said I would proceed with the order. So far, so good.
Eight weeks came and went, however, and I received no update. I followed up, but received no replies to my emails, no responses to the messages I submitted via the website and the phone number doesn't go through to anyone. I have cancelled my order now.
Is this company still in business as I am also unable to make contact?
Buyer Beware
Have recently returned a watch which was purchased in January 2013 as it was faulty.Sent by tracked Post Office parcel service and have checked that it was delivered. Have heard nothing from the company and all my emails are ignored. Think carefully if you are going to buy from this site.
No phone contact you an only email so getting in touch is very difficult
Rubbish Customer Service Non Existent Beware
ordered a special present in time for special birthday given up to 10 days delivery. when it was taken out the box the armarni ceramic strap was snapped. I have spent eight hours trying to contact this company via e mail there customer service contact phone number is non existing if you want a phone use a shop because there excellence is not customer service never again what a waste of three hundred and ten pounds beware
Never Delivered, Cancelled Order Without Notice
After having been put on hold for several month and been promised a later delivery, suddenly the order disappeared from my order status... I've never been notified and nobody cared to answer my inquiries...
Miserable customer treatment, no watch, just lost time and hopes - never again !
Customer Service
Quality of website
Value For Money
Never Arrived
I ordered an Armani watch on the site for my soon to be daughter in law to give to my son on their wedding day. we ordered on the 8th of April and by the 20th still no watch i have tried phoning but just get a message saying the call cannot be taken have e-mailed to the person that we originally spoke to but after several emails have received no replies. What a let down would not recommend this site to anyone.
Customer Service
Quality of website
Value For Money
Emporio Armani Watch - Quickly Delivered, Perfect Condition
I must admit to not normally writing reviews, but I was so impressed with the service I received from The Online Watch Company that I felt I had to share my experience.
Having shopped around for a while I had decided I wanted an Emporio Armani AR0680 and most shops I had seen it on was looking at paying £229 for one (the RRP they quoted online). At the time they offered the same model for £145, by far the cheapest I could find online. At that point I wasn't in a position to buy and a few weeks later looked again to see they had reduced their price to £130. They had also lowered their RRP to £199. On looking elsewhere it did seem that most high street places were now selling at their price, so I was impressed that they had moved their RRP down rather than claim a higher percentage saving than you were actually getting.
I finally got round to ordering one yesterday (Friday approx 14:30). Straight forward process, no hidden costs, free delivery as stated. Looking at their Terms and Conditions I expected to receive this watch within 10 working days. The next day, postman knocks on the door at 9:30 and its in my hands, all boxed up and in the condition you would expect having bought it from a high street shop.
Excellent service, I would certainly make The Online Watch Company my first port of call next time I'm in the market for a watch and would highly recommend them to anyone.
Customer Service
Quality of website
Value For Money
Saved Christmas!
I ordered a watch from abother wesbite who let me down on tuesday 18th. Spoke to Richard who assured me that they had the watch in stock and i have just received it less than 24 hours after ordering! Thank you!!!!!!!!
Customer Service
Quality of website
Value For Money
Very Happy Customer!!!!
I ordered my boyfriends Armanni Ceramica watch for his Christmas on 14th Nov. With it being just under £200 cheaper than anywhere else I had looked I was very worried that this would be a dodgy site. Watch arrived today Friday 23rd, in perfect condition and exactly what I was looking for. I am ultra impressed and will most definately recommending to my friends. One thing to note is that they took my payment straight away but almost a week later the money appeared back in my account. When I first called the number on the website it rang out a few times which got me worried. But got through in the end and the guy explained that the payment is only pending until they actually post it off to you. Very happy and will defs use this site again! :)
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