Very poor service

Click here if this is your business
★★★★☆
4 / 5
76% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

DanielleBrennan315's review of The Diamond Store www.thediamondstore.co.uk

★☆☆☆☆

“Very poor service ”

Written on: 30/08/2018 by DanielleBrennan315 (1 review written)

My partner brought my engagement ring from The Diamond Store in December 2017. It was beautiful ring and I loved it, however it had to be sent back to be resized. They had my ring for around 4 weeks, when I got it back it had not been put together correctly and still had marks on it. I sent it back to be fixed, to which I was told they had ruined that ring and would make me a brand new one. This would take another 3-4 weeks (after already having it 10 days to review it) When I got the ring back two of the diamonds were not set correctly and looked dull. I sent it back AGAIN to which they agreed two diamonds were out of place and said they would fix it and send it back. 3-4 weeks later I got it back and was so disappointed it was the exact same and the diamonds were still not set correctly. I seeked legal advise as my partner had spent a lot of money and we were not happy with the product nor the service. The Diamond store told me in the end that I was to send the ring back and to get a refund (to which not all was actually paid). So 6 months after being engaged I still had no ring and left my partner short of his money. The service through out was very poor and I had to chase them so many times for an update after the deadline they gave me had run over. The customer service was very disappointing and I would never recommend anyone to buy through them.

  • Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0