Navneet Gems & Minerals - www.navneetgems.com

great seller, fantastic stones

I buy a lot of gemstones, and I'm always looking for vendors with good prices and high quality. The people a Navneet Gems are very knowledgeable, and courteous.

However, I did a small test order to see how the quality of the stones would be; and response time for the first order. The time to get an order was very good, and the consistence of stone quality was not good (per my buying experience).

The amount of money I've spend for this test order should have yielded a consistence quality gemstone. A portion of the order (12 Gemstones) I could not in good faith pass on to my customers. I brought this to the attention of the sales person, and provided photos of the gemstones. I was told I would received a 50% credit for poor quality stones, as long as I use that credit for a future order.

NO THANK YOU!! My time is to valuable and I don't have faith when you don't have high quality standards. There are other suppliers with higher quality standards and better prices!

They need better "QUALITY CONTROL STANDARDS"... I took a lost, I would not buy from them again...

DO NOT ORDER STONES WITH NAVNEET GEMS.

I placed 2 custom orders with Navneet Gems and specifically flew to Bangkok to collect the first order. I was not given what I ordered in terms of calibrated shape/height, but I took what acceptable stones I could. Navneet promised if we continued to work with him, he would personally look after each order and make sure it was exactly to our specifications.

After many emails and discussions with Navneet about my concerns re: placing a 2nd order, he guaranteed that if I wasn't happy with the stones the 2nd time, he would refund the order in full. I was happy with that.

The 2nd order arrived and it was much, MUCH worse than the first order - I wasn't able to use one stone as the cut was so poor. Navneet never saw the stones, (he did not QC them as promised) as the order arrived direct from India.

When I contacted him with this information and images of the stones, he proceeded to tell me that I would not get anything better from anywhere else and that I would regret not taking them. He then proceeded to tell me that he believes in Karma and will always treat his customers with respect and honesty.

To avoid more back and forth, I advised Navneet I'd make a claim through Paypal. I sent the stones back via registered post from Australia, however Paypal rejected my claim because they couldn't track the package with Australia Post (Registered Post with Australia Post is not a trackable service - however once the parcel arrives to the destination country, the tracking number becomes visible on the destination country's national postal service, ie: USPS, Thailand Post).

Navneet told Paypal he hadn't received the returned package. I tracked the package with Thailand Post and found it had been received and signed for 12 days earlier.

Blown away by the deceitfulness of Navneet Gems. I'll be reporting them to Paypal.

Navneet will promise you EVERYTHING and deliver product you wont be able to use.

Ordered 175 pcs, 4 different size of Smoky Quartz Oval Cabochon.

Good and fast communication to made a deal.

Recieved on time with best quality, cut, and final polishing of natural Smoky Quartz ( Check and certified by our Gems Laboratory )

Satisfying transaction with Navneet Gems & Minerals, hope can make another transaction at the future.

I am a jeweller and I struggle with finding good quality stones, especially online. I ordered a sample from them initially because I am reticent in ordering gems online.

I have to say I have never been more wrong because they behaved exemplary. I received pictures to make sure that was what i needed and when the stones were cut I received a clear picture of the lot to confirm it. And when the products arrived, they were exactly the stones I saw in the picture. There was also no problem when I suddenly needed a few tanzanite gems. And they even calibrated them to make two sets for pendant and earrings and make them identical.

I ordered tourmalines and rutilated quatz along with a few tanzanite stones and I have to say I got a range of qualities, as I requested. I mostly use them as accent stones in contemporary jewelry, and i need a variation of shapes and sizes since every piece is unique. But when I requestes exactly calibrated stones this is what I got, perfectly shaped, equal sizes and colored.

We ordered some Druzy gem stones from Navneet Gems and Minerals company, we ordered in bulk and their prices were very reasonable. Communication was excellent through out our transaction. The stones we received however was not perfect. They seemed to have some problems coasting it in the right colour but was very willing to help. They re-coated it for no extra fee and after a slight delay we received our package. I am leaving 4 stars because out of the 400 stones we received we needed to return 89 because they still didn't have the right colour and shine. Navneet was very accommodating, and his responses are very professional.

Over all I am satisfied with my purchase. I will be back for more.

I have worked with Navneet Gems + Minerals many times for the last few years. They are honest, fast and have always delivered great quality gemstones. They are great at communicating which is so important when working with vendors overseas.