Customer Service = Fantastic

★★★★★
4.9 / 5
99.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

AndrewH85's review of Lloyds Family Jewellery www.lloydsfamilyjewellery.co.uk

★★★★★

“Customer Service = Fantastic”

Written on: 17/08/2018 by AndrewH85 (1 review written)

I purchased my wife an eternity ring to give her on the birth of our first child. I emailed ahead and explained that I did not have the exact ring measurement and that our due date would put me beyond their returns policy. They were quick to reply stating this was not an issue and that they would be happy to accept the return if needed. The ring had to be ordered in so a short wait was required, but I was kept updated all the way. The ring did need to be return, again I was kept up to date with the exchange process via very polite emails.
I will be more than happy to shop with Lloyds Family Jewellers again and will with out a doubt be recommending to family and friends.

  • eternity ring

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Lloyds-Family-Jewellery's Response to AndrewH85's Review

Written on: 01/10/2018

It's great to hear you were so pleased with our customer service, we do take pride in making everything a personal experience rather than sending generic updates :) We'll look forward to dealing with you again in the future, thank you for taking the time to leave a review for us.

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