Finishing-Touch Reviews - www.finishing-touch.co

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★★★★☆
3.8 / 5
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★☆☆☆☆

“Totally disgusting service ”

Written on: 18/04/2018 by Sparks407 (1 review written)

I ordered for a friends birthday. Site says sent by 1st class signed for post. Not so.  It's been nearly 2 weeks and still no goods. I sent emails that were not responded to. Only responds by messenger and is very rude. When questioned she keeps saying not in the office and will get back to me. Told that she would forward tracking details for the parcel and then but didn't. Claimshe that she sends items twice a week via the above method then changed her mind and said that the items are… Read Full Review

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★☆☆☆☆

“Stay cleer not sold as described”

Written on: 30/08/2017

This company false advertised their feather angel ring as sterling silver, when clearly it is not. When first arrived I loved the ring, within 2 days made my finger green, then the copper started coming through the silver plating. Seller then wanted me to send the ring back for testing, expecting me to pay for the postage. Saying 6000 sold without a complaint. At this point I lost all trust. Any reputable seller would test the rings they sell and would have been mortified! Not this one. Stay… Read Full Review

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★☆☆☆☆

“Shockingly bad service”

Written on: 10/02/2016 by windsongsue (2 reviews written)

My Daughter bought me a bracelet in memory of my Mum because of the name - "Angel's tear". It was a bangle style and when I attempted to try it on, the bangle snapped clean in two! An email was sent, and ignored. Finally a message was sent on facebook which was answered and many messages back and forth ensued. Once she found out the item was out of her 28 day returns policy she refused to help. She sent me website links, attempting to verify her rights with the Consumer rights law but failed to… Read Full Review

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Pinkladycrafts's Response to windsongsue's Review

Written on: 12/06/2016

I also received damaged goods from this company. Absolutely NO customer service. I would give them 5/5 for ignoring me. I wish I'd never spent my hard earned money on this disgraceful company.

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Clairecooling's Response to windsongsue's Review

Written on: 16/02/2018

I brought a broach, it broke after 1 day, I emailed them 20 times a day for 6 weeks before I got a reply. There response - we don't have a refund button, claim it back from your bank. I was blocked when I commented on their Facebook page. I brought the angel wing earring for £1 from the Wish site. Avoid

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Pinkladycrafts's Response to windsongsue's Review

Written on: 12/06/2016

I also received damaged goods from this company. Absolutely NO customer service. I would give them 5/5 for ignoring me. I wish I'd never spent my hard earned money on this disgraceful company.

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★☆☆☆☆

“Terrible customer service”

Written on: 07/02/2016 by Hill222 (1 review written)

Bought 2 pairs of earrings from Finishing Touch - seemed a good deal but as usual when it seemed to good to be true - it is!! The earring arrived late some 2 weeks later and both pairs were badly packaged and severely damaged and unusable. Contacted the company several times to a variety of e-mail address but never even got a reply. When I raised a claim on Paypal, their only note back was a short "send them back" - no offer of apology or even postage cost to return! I will pursue the claim… Read Full Review

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Windsongsue's Comment

Written on: 10/02/2016

I've had the same problem. She conducts all her inquiries via Facebook messenger (most unprofessional). She ignores emails and also written complaints mailed to her, quoting her legal obligation. I guess she knows most people won't take action against her in the small claims courts due to the value of the items in question, I would have - it's the principle - but another company have gifted the same item to me when they heard how she'd treated us. Her customer service, or lack of, is abysmal.

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★☆☆☆☆

“NOT HAPPY ”

Written on: 28/01/2016 by random54321 (1 review written)

i ordered my order over a week ago and still not recieved it .i have emailed them and no reply. i am starting to wonder if this company is real or have i been ripped off as there is no phone number to contact them i onLY HAVE AN EMAIL ON HOW MUCH I PAYED WITH A REF NUMBER NO CONTACT ON A LINK TO EMAIL WHICH I HAVE AND NO REPLY… Read Full Review

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Windsongsue's Response to random54321's Review

Written on: 10/02/2016

According to Trading standards she is legally required to provide a phone number and mailing address - which I pointed out to her. She has no regard for the law and has no morals. She replied to me via facebook messenger, but Consumer rights informed me that was completely unacceptable and most unprofessional and advised me not to conduct any further communication with her that way. Report her to Consumer rights, they already know about her!

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