I bought a pair of trousers on July 8th 2018 and had to send them back as they were a bad fit. I paid by PayPal. I posted them back the following day, unworn and in the original packaging , July 9th 2018 and Post Office Tracking showed the parcel had been signed for at their end. I still have not had £45 refund. Can't get through by 'phone or email. DO NOT BUY ANYTHING FROM THIS COMPANY. They should be stopped from trading.

I ordered 3 items. One I was told was not in stock and I would get a refund for (I haven't) and one I sent back as quality was poor. Its over 2 months and I haven't received either refund despite sending numerous emails and attempting to call them. Please do not order from them. I'm tempted to go down to the shop but I doubt it would resolve anything and just make me angry so I'm trying to stay away. I'm using chargeback to get my money refunded so fingers crossed it works. I've shopped online for years and never had an issue until now. Also not all the items are ethically made, check out their shoe and boot collection.

I wish I had discovered this review site before shopping there. I ordered and paid for a skirt, for which my credit card was charged straight away. I have spent nearly a month now trying to get in touch by phone, email and twitter with no response. I am just waiting for a full month to pass before I use the bank chargeback scheme to force them to give my money back (which isn't guaranteed as it is less than £100) Absolulutely appalled - don't risk wasting your money.

This company does not reply to emails, has no phone number on its website and the phone number attached to their London shop is premium rate and is not answered. I'm trying to get a simple refund for returned shoes and they've stolen my money !

Terrible experience buying a pair of boots at this store. I wore them once and noticed terrible scuffing - the quality was not up to scratch at all - so I decided to get bring them back and get a refund. I sent an email to them and they responded asking for images, I sent them through and from there the customer service became non existent. I never received any further contact from them to say they received the images, then my husband went there to get the refund in person and they said a manager would have to be present, so they said to send another email or call. We did both - no response. Then I went in again...same thing the manager wasn't there could we come back at 3pm. I did and the next person said there wasn't a manager there at all....please call or email. And so the cycle continues. I gave up eventually as this stretched from 8th October to 29th November 2016. Non existent manager, no customer service, terrible product and no-one answers emails or the phone it seems - also not sure they should be allowed to use the word ethical in the way they do as the products and service don't live up to this at all.....not a shop that I would visit again. Avoid for sure.

I ordered vegan boots which were £85. When I received them, it was apparent that they were really poor quality. I searched for the same boots online and found they were £25 -clearly unethically sourced, and its anyones guess if they were actually vegan. I followed the returns process, and tracked the delivery via the Royal Mail so I know the boots arrived. I patiently waited the 14 days the website said it could take to refund my money. I then sent a polite email and asked if they could return my money asap. I heard nothing back I have since sent several emails and had no reply. There is no contact number. This unethical practice is not consistent with who they claim to be online. I doubt anything is ethically sourced. Really disappointing and frustrating.

I'm very surprised they haven't been investigated at least, something is seriously fishy about them. I bought some expensive sandles and the chain was green on the ends, had a dodgy glue fixing and fell apart! Complained, told them I want a replacement or refund. They said they had no others, and didn't refund me the cost of returning after they sent me absolute junk!! They really are the limit and you need to be very careful. Vegan or not, these people will take your money and (if you're lucky enough to receive your item), may send you something that rhymes with rap. I've had issues with requesting refunds for returned items due to poor quality - they just ignore you. Also, a bag that had a snapped handle. Now I'm waiting for a bag ordered a week ago. It's only UK to UK!! They respond when you threaten them. Be careful, order through paypal only so you can be prepared to open a case against them. They can slack as much as they want, I only order when somethings reduced (rarely), and even then, the price it's reduced to is all it's worth. The cost of shipping (4.99) should mean you get the item within a week! I honestly don't trust them. If they send me the item and it's poor quality I'll go back through paypal and Resolver if I can. Don't let them get away with it. With any luck, enough of you will complain about them and have them shut down or threatened with closure if they don't clean their act up.

I bought a handbag for my wife (Birthday) from them and it took nearly a month to get it from UK to UK shipping. I purchased the bag and they promptly took the money and advised it had shipped the next day. At week 2 I decided to call them on the number supplied as it hadn't arrived. I rang and rang with no one ever having picked up, no way of leaving a message or being able to contact any sort of employee or automated system. At 2.5 weeks and a few days calling I sent an email asking what was going on. Waited to hear back on a response during their working hours during that day. Then at about a half hour prior to them closing I sent a letter I would be in contact with my bank and trading standards. I was being ignored and not supplied goods to which I ordered and at this stage I wanted my money back. I got an email shortly after that. The response covered the fact that they were aware of the order and that it had shipped, supplied me with the tracking number again and that was it. Week 3 I contacted them with trading standards response and proceeded to contact my bank over the issue. I wanted my money back regardless if the goods were lost in post, they lack of communication from them and unwillingness to help made me want my money back. I expect something from my money regardless of the amount! They responded stating that it's likely lost in post and to wait another week and that contacting trading standards over this isn't necessary. Before my bank could sort out a Charge Back Scheme the handbag arrived a month after purchase and almost next day after my final email to them. After all that I'm unsatisfied on the purchase, the quality is poor. Steer clear!

They may have a conscience when it comes to harming animals, but they pay scant regard to the feelings of human beings. The website is slow and unresponsive, hence the reason why I ordered the same pair of boots twice. They said that they'd cancel the second order but didn't hence the reason for me paying twice for a pair of boots costing £90 which looked like a pair of wellies and £175 for a coat with had a broken zip. Despite several attempts at trying to contact them I've had no luck

They listed an item as the wrong material so I wanted to return it. They completely ignored me and all my messages and then when they received the item (over a week to dispatch one small item) they did not refund me. After a month I had to get my bank to get my refund back. What kind of a business does this kind of thing...they seem like horrible people, which is a shame as there are not many organic./ethical online stores. (The item is still listed as the wrong material, so obviously they don't even care what they sell.....)

A mixed experience. Like many reviewers on here, I've been through the long, drawn out refund process a couple of times and fortunately have got my money back, even though it's taken a while. My impression of Fashion-Conscience is that half of its stock is sourced from ethical brands, which are in line with the site's customers' beliefs. The other half is cheaply sourced - shoes and boots in particular - which are labelled vegan because they aren't made of animal materials. That's fine, but in truth they are often made of cheap plastic and fabrics that stretch and distress easily, and made (ethically or unethically, who knows?) in China. Another reviewer pointed out that some items can be bought on Amazon for a fraction of the price. I know this to be true from my own research. What a shame - this site could have been part of the very powerful movement for consumer change. Perhaps the owner started out with good intentions, however she should think about living up to the name of her business or do something more aligned with her own values. Great alternative sites I have bought ethically made shoes and boots from are wills-vegan-shoes.and beyondskin.

I too wish I'd read the reviews before purchasing. Ordered a pair of ankle boots. £45 + £4.95 p+p. The boots are ok (apart from chafing around the ankle at the top - have lovely (not) marks. I asked for them to be sent to my partner's home as there is nowhere safe to leave them whilst I am at work. They left a card - sender paid insufficient postage. When he went to collect the parcel they had sent the boots with NO postage!!!! And they charged a £1.50 handling fee. I really needed the boots so paid up but have rung the company twice. No reply and no message. No reply to e-mail. Didn't bother more than once since seeing the other reviews. Do not give this company any business - I will report them to Trading Standards as per suggestion of previous reviewer. Dreadful!!!

I ordered three times from Fashion conscience before deciding never to again. My first order didn't arrive, was eventually returned to FC and refunded. The other orders arrived but some of the items didn't fit or I didn't like them so I returned them, with proof of postage. When I didn't receive a refund within the 2 weeks I emailed, then called, then emailed again, then called again and again and again...no answer to any email or call until finally they did to say that it should have been processed and they would look into it. On both occasions it took over 2 months to get a refund. Further to that on one order I was informed after making the order that 'Just to remind you that the garments you ordered are pre-order items so please allow more time for these items to be dispatched'- at no point had this been indicated on the website or order confirmation and it took over a month to get the order (I finally cancelled the last item) then a further 2 months to get a refund. I DO NOT RECOMMEND FASHION CONSCIENCE

Returned goods, no reply to any emails. Credir card company now chading them

Never answer the phone takes days for them to reply to an email. Would not buy from again.Good luck to anyone who orders from them you will need it.

I have not received a refund from this company. It seems many have not. I have reported them to Trading Standards. Please do the same no matter how old your case is, it is important that this company does not get away with it. Call the consumer helpline  or report it on line

Like other reviews (and I wish I had read the reviews before hand) I have returned items and had no refund/ no responses. The items were worth £100. Terrible terrible service. I have found their accountant - Tax Assist:  They very kindly passed on a message from me making it clear that I would threaten court action if they did not deal with my refund.