Fashion Conscience Reviews - www.fashion-conscience.com

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Latest Reviews

★☆☆☆☆

“Still waiting for refund”

Written on: 30/09/2018 by ZariaAshby18 (1 review written)

I bought a pair of trousers on July 8th 2018 and had to send them back as they were a bad fit. I paid by PayPal. I posted them back the following day, unworn and in the original packaging , July 9th 2018 and Post Office Tracking showed the parcel had been signed for at their end. I still have not had £45 refund. Can't get through by 'phone or email. DO NOT BUY ANYTHING FROM THIS COMPANY. They should be stopped from trading… Read Full Review

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★☆☆☆☆

“How do they get away with this???”

Written on: 15/04/2018 by KaydenMcMillan89 (1 review written)

I ordered 3 items. One I was told was not in stock and I would get a refund for (I haven't) and one I sent back as quality was poor. Its over 2 months and I haven't received either refund despite sending numerous emails and attempting to call them. Please do not order from them. I'm tempted to go down to the shop but I doubt it would resolve anything and just make me angry so I'm trying to stay away. I'm using chargeback to get my money refunded so fingers crossed it works. I've shopped online… Read Full Review

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★☆☆☆☆

“Is there anyone there?”

Written on: 06/09/2017 by Naomi8803 (1 review written)

I wish I had discovered this review site before shopping there. I ordered and paid for a skirt, for which my credit card was charged straight away. I have spent nearly a month now trying to get in touch by phone, email and twitter with no response. I am just waiting for a full month to pass before I use the bank chargeback scheme to force them to give my money back (which isn't guaranteed as it is less than £100) Absolulutely appalled - don't risk wasting your money… Read Full Review

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★☆☆☆☆

“Appalling customer service - do not buy from them”

Written on: 06/09/2017 by ChanelBaird (1 review written)

This company does not reply to emails, has no phone number on its website and the phone number attached to their London shop is premium rate and is not answered. I'm trying to get a simple refund for returned shoes and they've stolen my money !… Read Full Review

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★☆☆☆☆

“Terrible product and customer service”

Written on: 12/01/2017 by FionaEH (1 review written)

Terrible experience buying a pair of boots at this store. I wore them once and noticed terrible scuffing - the quality was not up to scratch at all - so I decided to get bring them back and get a refund. I sent an email to them and they responded asking for images, I sent them through and from there the customer service became non existent. I never received any further contact from them to say they received the images, then my husband went there to get the refund in person and they said a… Read Full Review

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Samt132's Response to FionaEH's Review

Written on: 01/09/2017

I don't understand how this company is still in business!

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★☆☆☆☆

“AVOID AT ALL COSTS ”

Written on: 01/01/2017 by SamT132 (1 review written)

Bought a pair of shoes and was sent two wrong sizes, they are also poor quality, made in China and not the ethically sourced vegan boots they claim to be. I have been trying to get a refund for nearly a month now. They have sent a couple of emails- very hard to get a reply from them. Apparently it takes two weeks to process a refund- not sure why as they are quick enough to take your money and it is easy to see when a product is faulty. Now I have not heard back and am still waiting. I am… Read Full Review

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★☆☆☆☆

“Fashion NO Conscience”

Written on: 05/12/2016 by Salvatore4 (1 review written)

I ordered vegan boots which were £85. When I received them, it was apparent that they were really poor quality. I searched for the same boots online and found they were £25 -clearly unethically sourced, and its anyones guess if they were actually vegan. I followed the returns process, and tracked the delivery via the Royal Mail so I know the boots arrived. I patiently waited the 14 days the website said it could take to refund my money. I then sent a polite email and asked if they could… Read Full Review

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★☆☆☆☆

“Many issues”

Written on: 04/12/2016 by KonnerKennedy172 (1 review written)

I'm very surprised they haven't been investigated at least, something is seriously fishy about them. I bought some expensive sandles and the chain was green on the ends, had a dodgy glue fixing and fell apart! Complained, told them I want a replacement or refund. They said they had no others, and didn't refund me the cost of returning after they sent me absolute junk!! They really are the limit and you need to be very careful. Vegan or not, these people will take your money and (if you're lucky… Read Full Review

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★☆☆☆☆

“Horrible Service”

Written on: 15/10/2016

I bought a handbag for my wife (Birthday) from them and it took nearly a month to get it from UK to UK shipping. I purchased the bag and they promptly took the money and advised it had shipped the next day. At week 2 I decided to call them on the number supplied as it hadn't arrived. I rang and rang with no one ever having picked up, no way of leaving a message or being able to contact any sort of employee or automated system. At 2.5 weeks and a few days calling I sent an email asking what… Read Full Review

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★☆☆☆☆

“Don't shop here!”

Written on: 06/09/2016 by Faithy224 (1 review written)

They may have a conscience when it comes to harming animals, but they pay scant regard to the feelings of human beings. The website is slow and unresponsive, hence the reason why I ordered the same pair of boots twice. They said that they'd cancel the second order but didn't hence the reason for me paying twice for a pair of boots costing £90 which looked like a pair of wellies and £175 for a coat with had a broken zip. Despite several attempts at trying to contact them I've had no luck… Read Full Review

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★☆☆☆☆

“Terrible - AVOID”

Written on: 04/08/2016 by MarthaVine (1 review written)

i ordered some Erin sandals and was advised on receipt of next day delivery. 3 days later no delivery; sent email - no reply. Went on holiday for a week - minus the sandals I ordered and PAID for same day. I telephoned several times over the next week on both numbers listed - no reply. More emails, no response and more telephone calls and again, no response. I went to my bank and told them I had paid for services and had not received my goods. Four weeks on - no sandals, no communicant… Read Full Review

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Labamoore's Response to MarthaVine's Review

Written on: 28/09/2016

Did you ever get your package

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Marthavine's reply to Labamoore's Comment

Written on: 28/09/2016

NO I never recieved the sandals or a response. The bank finally refunded me.

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★☆☆☆☆

“Don't buy from here!”

Written on: 05/03/2016 by Kaylah167 (1 review written)

They listed an item as the wrong material so I wanted to return it. They completely ignored me and all my messages and then when they received the item (over a week to dispatch one small item) they did not refund me. After a month I had to get my bank to get my refund back. What kind of a business does this kind of thing...they seem like horrible people, which is a shame as there are not many organic./ethical online stores. (The item is still listed as the wrong material, so obviously they… Read Full Review

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★★☆☆☆

“No conscience”

Written on: 24/02/2016 by Keonj290 (1 review written)

A mixed experience. Like many reviewers on here, I've been through the long, drawn out refund process a couple of times and fortunately have got my money back, even though it's taken a while. My impression of Fashion-Conscience is that half of its stock is sourced from ethical brands, which are in line with the site's customers' beliefs. The other half is cheaply sourced - shoes and boots in particular - which are labelled vegan because they aren't made of animal materials. That's fine, but… Read Full Review

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★☆☆☆☆

“Dreadful customer service”

Written on: 09/02/2016 by Samir473 (1 review written)

I too wish I'd read the reviews before purchasing. Ordered a pair of ankle boots. £45 + £4.95 p+p. The boots are ok (apart from chafing around the ankle at the top - have lovely (not) marks. I asked for them to be sent to my partner's home as there is nowhere safe to leave them whilst I am at work. They left a card - sender paid insufficient postage. When he went to collect the parcel they had sent the boots with NO postage!!!! And they charged a £1.50 handling fee. I really needed… Read Full Review

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★☆☆☆☆

“Terrible customer service / ineffectual refunding &...”

Written on: 15/01/2016 by Allissonm107 (1 review written)

I ordered three times from Fashion conscience before deciding never to again. My first order didn't arrive, was eventually returned to FC and refunded. The other orders arrived but some of the items didn't fit or I didn't like them so I returned them, with proof of postage. When I didn't receive a refund within the 2 weeks I emailed, then called, then emailed again, then called again and again and again...no answer to any email or call until finally they did to say that it should have been… Read Full Review

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★☆☆☆☆

“No refund”

Written on: 02/01/2016 by RichardMcCoy (1 review written)

Returned goods, no reply to any emails. Credir card company now chading them… Read Full Review

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★☆☆☆☆

“NO CONTACT, FALSE ADVERTISING & NO REFUND GIVEN”

Written on: 14/12/2015 by Refocus (1 review written)

Absolutely awful. No conscience at all just pure hypocrisy!! They are ripping off people who mean to do and be better, by reducing their imprint on the Earth. This 'business' is obviously just the same as others in the mainstream - greedy, manipulative and care for nothing but the money. The materials were mainly plastic, not ethical at all. Their false advertising is misleading and really disappointing. I have reported to them to trading standards. Please spread the word and boycott this… Read Full Review

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★☆☆☆☆

“worst customer service ever ”

Written on: 24/11/2015 by 66Holmes (1 review written)

Never answer the phone takes days for them to reply to an email. Would not buy from again.Good luck to anyone who orders from them you will need it… Read Full Review

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★☆☆☆☆

“They do not refund: Please report to Trading standards”

Written on: 15/05/2015 by AWilson234 (1 review written)

I have not received a refund from this company. It seems many have not. I have reported them to Trading Standards. Please do the same no matter how old your case is, it is important that this company does not get away with it. Call the consumer helpline  or report it on line… Read Full Review

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★☆☆☆☆

“Corrupt company. Do not purchase from them”

Written on: 20/04/2015 by SandyPollGorm (1 review written)

Like other reviews (and I wish I had read the reviews before hand) I have returned items and had no refund/ no responses. The items were worth £100. Terrible terrible service. I have found their accountant - Tax Assist:  They very kindly passed on a message from me making it clear that I would threaten court action if they did not deal with my refund. … Read Full Review

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