written by Sanaab177 on 16/11/2014
looked on Amazon for this item, saw sponsored ad for this company and product was cheaper and with free p&p.
written by MrBilboBaggins on 11/11/2014
Item fantastic. Price fantastic. Delivery good...but...what is the point of putting notes for when you are not in, when they are not used. I said " if no reply then please leave in trailer at back of house "...no locked gates, flat concrete, no trip hazard. Neighbour across road came over after I got back and handed me parcel. Thanks to him, but please follow request next time.
written by on 05/11/2014
Ordered some kitchen items late afternoon all items arrived next morning by Royal Mail - excellent service
written by charlieatlas on 29/01/2014
Ordered late on Monday, items arrived early Wednesday morning. Extremely well wrapped so absolutely no damage expected or found. I will have no hesitation of buying from this site again. Why did I not give 5/5? Because despite a perfect service this time, there is always room for error and always some small way of improving with each and every purchase. I look forward to perfection.
written by KellySmith777 on 25/12/2013
Found the product I wanted easily, free delivery was attractive but due to the holiday period delivery was slow.
written by mcmeekin1983 on 23/12/2013
Good price and free delivery which is good. However website needs a bit of work in particular the searcg engine. Searched for Joseph dish drainer and the item I wanted didn't show in the search results even tho it was on the website. When I found it, it had the same title as what I had typed so thought that was a little strange. Apart rom that it was perfect x
written by on 18/12/2013
The jug that I wanted showed availability online but you called me to say it was chipped. An alternative was suggested and agreed. Prompt delivery thank you as it has arrived. On the downside - I had bought a similar jug from a retail outlet about 3 weeks ago priced normally at £2 lower than your discounted price. Had the outlet being able to do mail order I would have bought from them. Don't price yourselves out of the market! Your overheads should be lower than a medium size retail outlet and p&p would be the same, therefore at worst your discounted price should be your normal price and include p&p.
written by on 17/12/2013
Used the website and found the item I was looking for £9 cheaper than anywhere else. The ordering process was easy and my item arrived as expected. The only thing I didn't like was that I never received an email saying that the item had dispatched so the delivery was a surprise. Only by chance that I Was home to receive it. Not a big deal as I will have 1 happy mother in law on christmas day. :)
written by david666 on 09/12/2013
Order arrived after a couple of days, the saute pan is very useful, small casseroles, risotti, paellas, works well, good price too
written by on 08/11/2013
I was impressed again by the speed of delivery of my order. However, was a little disappointed to see that my item had previously been on display- it had a handwritten price tag attached with sellotape. This left a slight mark when removed and is a little annoying because the item is a gift. It did come in its original box and was packed well.
written by on 05/08/2013
Very rapid delivery of two excellent quality, unusual items.... Joseph Joseph sink caddy and wash up bowl. My only reservation is I thought I'd ordered the green bowl rather than the white one whichi was delivered. It turns out that the white is perhaps a better choice as it will go with anything. Brilliant concept of having a drainage hole & plug, every washing up bowl should! Bit pricey at £22 but that's the product not the shop & this was the least expensive I could find.I will use the site again & recommend it.
written by on 01/03/2013
Very good at updating despatch/delivery. Unfortunately a some items were out of stock, but the ones I received I'm vey pleased with. Not great answering phones or is constantly engaged. Great discounts & free postage. Would def use again though.
written by on 20/02/2013
The china ordered arrived before Xmas, as hoped. There was a delay of a few days before one part of the order arrived, but it did arrive on time and was really well-packed
written by on 18/02/2013
I compared prices for this item extensively and Your Kitchen Shop could not be beaten. Being the festive season, I did not expect my order to arrive so quickly. I was informed by e-mail on my order progress, and delivery date. Prompt, fast service, with the item being well packaged. I would definitely use the company again. Highly delighted. Nothing negative about my purchase experience. Many thanks. LH
written by on 29/01/2013
Product arrived within 24 hours of ordering. Service could not be better.
written by Coldicott on 13/01/2013
It is difficult to properly review a supplier after a transaction which runs smoothly other than to say there were no problems. It is when something goes wrong that the supplier is put to the test. In my case the goods arrived with damage sustained in the post. The initial response from Yourkitchenshop was not all it should be so I complained about this. The response to this was terrific. Another delivery was in my hands the next day with appropriate apologies. I believe this is a company you can trust.
written by on 11/01/2013
Although the item I originally ordered was out of stock the staff were very helpful in quickly arranging an alternative without any fuss. The item concerned - a heatproof glass kitchen board - was as described and was exactly what I was looking for, to stand a toasted sandwich maker on. It arrived on the second day after I phoned to arrange the alternative, so I was very pleased with the standard of service.
written by on 09/01/2013
Ordered some Orla Kiely kitchen storage jars from 'Your kitchen shop'. Couldn't find them any cheaper anywhere else. Ordered them on a Sunday evening from the comfort of my settee (my kind of shopping) and the jars were delivered on the Tuesday. This was just the standard delivery service that specifies 3-5 days and is free. The jars arrived in a bubble-wrapped box that probably would have benefited from slightly more wrapping as the box did have a nasty 'bruise' on it, but the jars inside were fine. Can't comment on the customer service as I haven't had to use it. The website was easy enough to use and I would recommend without hesitation. One comment for improvement would be that there were no details of the returns procedure with the goods, not important for me in this instance as I wanted to keep the goods, but potentially could have been a bit of a headache.
written by Adjlouoctc on 19/12/2012
My very fussy brother and his partner wanted an olive wood mortar and pestle for Christmas. I found 'My kitchen shop' via google. If I'm honest I wondered when I paid with my Amazon account but felt that was safer than my card. How wrong was I they sent a confirmation email straight away. I ordered this on a Sunday and it arrived safely today after a dispatch email sent yesterday. It was well packaged and looks lovely if my brother complains I will be very surprised. I will be using them again for sure.
written by on 19/12/2012
I had difficulty in getting a clear glass (toughened, heat resistant)stand of the right dimensions for my wooden worktop - until I found YourKitchenShop. The website wasn't particularly explicit, but I telephoned - it was quickly and politely answered; I placed the order; and the item arrived within 3 days. The item was exactly what I wanted - just wish I had ordered another one!
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