Worst experience ever - left to deal with damaged parts

Wayfair www.wayfair.co.uk
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136Reese's review of Wayfair www.wayfair.co.uk

“Worst experience ever - left to deal with damaged parts ”

★☆☆☆☆

written by 136Reese on 29/11/2019

Worst experience ever. Ordered wardrobe in June. Parts arrived in September, 6 pieces damaged. Complained and provided replacements after 1 month. 1 month later they deliver the wrong parts. replacements ordered, 3 items arrived instead of 4, and guess what? 2 were damaged. It is November. I've been living out of suitcases for 2 years, and Wayfair cannot send a wardrobe without damaged parts. Have explained packaging is bad and the quality is bad, yet they don't seem to improve on this. Have now requested a full refund and collection of the parts. Never ordering from Wayfair again.

Update - Wayfair gave refund but the delivery/collection company have refused to collect the parts because some of it is out of it's packaging. They want me to invest time in packing all the parts in bin bags (my own). What difference will damaged parts be in bin bags????
Alternative is get rid of it myself --- pushing responsibility to me.
Or give it to charity - again pushing responsibility to me - which charity will take it?

Never again ordering from Wayfair!!!!

  • £387 Wardrobe

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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