Avoid Sofology, if you can

★★★☆☆
3.3 / 5
59% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Fifecustomer's review of Sofology - www.sofology.co.uk

★☆☆☆☆

“Avoid Sofology, if you can”

Written on: 24/01/2022 by Fifecustomer (1 review written)

I ordered over £5000 sofa sets at Kirkcaldy branch. After 5 months of waiting, the items were finally delivered, but a few items were missing. I have tried all the methods (e.g. phone calls, emails) to contact the customer service and required for refund. Sadly, nothing had happened although I was told that someone would get in touch to discuss about it every time.

The waiting time for getting through the customer helpline is about 2 hours. The responding time for receiving an email is about 1 month. Please avoid this company if you can. As more and more frustrating customers are emerged, I do hope that the trading authorities could do something and monitor the substandard services of Sofology.

  • Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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