Terrible

Sofa.com - www.sofa.com
★★★★☆
4.5
From 432 reviews
92.0% of users recommend this

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192Noonan's review of Sofa.com - www.sofa.com

“Terrible”

★☆☆☆☆

written by 192Noonan on 05/02/2017

The sale was perfect, the website was perfect, the delivery was perfect.

Our sofa is nearing 3 years of age and used by 2 adults who treat it with great care. Still, the frame needs repair already. I contacted sofa.com under the 10 yr warranty for the frame. They were quick to send a sub-contractor out to take a look. Sadly the fault was worse after his visit. A new call-out was scheduled but cancelled on the day of the appointment, some 2 hrs after they were due. A new appointment was offered in 2 weeks time, which means 2 more weeks without a sofa, a third day annual leave in order to be at home and who knows if they will show up or are able to darry out the repair? I never had any of this with Multiyork or Colins & Hayes. Invest a little more and save yourself a lot of trouble. The quality seems sub-standard. Worse than Ikea.

  • 3 seater sofa

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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