Horrendous Customer Service

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Serge Living - www.sergeliving.co.uk
★☆☆☆☆
1.0
0.0% of users recommend this
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SariahBailey's review of Serge Living - www.sergeliving.co.uk

“Horrendous Customer Service”

★☆☆☆☆

written by SariahBailey on 04/12/2017

Avoid this company unless you are ordering product with no delivery deadline. I ordered a dining table and chairs and paid in full with delivery quoted as a four week lead time. Four weeks went by and communication was difficult. When you call the shop you will be greeted with an answer machine message telling you to email them. No responses received to my emails or direct face book message until I sent them the question on their open Facebook page. They were quick to answer these and even quicker to delete the comment afterwards. After being told on multiple occasions that I would be contacted with an update on the delivery details, I advised them I would be contacting my Credit card company to discuss path forward. The dining table and chairs were delivered three workdays later. On a positive note, the quality of the product is good and I am pleased with the end result; it is just a shame this company has no customer service skills which has left a bitter taste. As a result, I will never order anything from this company again.

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Adamw-106's Comment

Written on: 04/12/2017

I had exactly the same service !! Hands down worse company I ever dealt with I had to get refund through my credit card company as I just got sworn at over the phone from them. Unbelievable

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