Sediarreda Reviews - www.sediarreda.com

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Latest Reviews

★☆☆☆☆

“All OK until something goes wrong”

Written on: 09/11/2012 by artvoid (0 reviews written)

Bought a set of chairs and table. Arrived with a chair missing and the rest damaged in transit. Not their fault really but OMG when I tried to resolve it with customer services! To say it is in the dark ages is an understatement. It was rude, obstructive and unhelpful. I asked continually to speak to someone else but was told no one else in the organisation spoke English and so refused to let me make an official complaint. My neighbour signed for the delivery and they threatened him with… Read Full Review

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Chferco's Response to artvoid's Review

Written on: 13/11/2012

I ordered a folding table that arrived damaged.

I am still waiting for a solution.

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Sediarreda's reply to Chferco's Comment

Written on: 18/12/2012

Dear Chferco,

probably you are Mr Christian from Spain; we can get it from your user name. Please be so kind to confirm it.
Your complaint has been successfully concluded with the replacement.
We are looking forward to hearing from you soon.
Kind regards.

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Sediarreda's Response to artvoid's Review

Written on: 18/12/2012

For a clear and complete report, we would like to describe properly what happened with this order.
Customer made an order that has been delivered on time. On the same day of the delivery, customer sent an email, saying that items were incomplete and seriously damaged and that no one signed the courier's slip at the delivery, done without phone notice.
Few hours later we replied, asking for pictures of damaged items and boxes and for a statement saying that no one signed at the delivery; these requirements were necessary to open up a dossier as it is written on the online directions.
Customer did not reply for more than a week, saying then that he was on holiday.

We asked the courier a copy of the signature at the delivery and we discovered that the neighbour signed at the delivery, without checking it although the damaged boxes. Neighbour gave items the customer. We said that it was not true that no one signed at the delivery because we had the copy of the signature with name and surname and no legal actions against courier were possible. No one threated the neighbour.

Although Client did not follow the directions regarding product replacement (time and methods for the complaint and check at the delivery) highlighted on Sediarreda’s website the company has been very accomodating. In order to redress a slight damage of the items caused by the courier Sediarreda offered two fair options. At first both options have been rejected by the costumer who demanded to keep items and have a refund of 400€ (on a total order of 450€) - an inexplicable demand considering the fact that customer reported extensive damages.
This request would never be accepted by any serious company in which kindness and helpfulness should never result in a selling-out of products and quality.

Finally customer accepted our fair option.

In general, an email with pictures and statement is enough to make an official complaint with Sediarreda Srl.
A customer who makes a complaint is supposed to read our emails and collaborate with us to get the best service.

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Artvoid's reply to Sediarreda's Comment

Written on: 20/12/2012

Read between the lines. I leave you to draw your own conclusion on the kind of experience I had with this company. I would not recommend them and my original assessment stands.

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