OakFurnitureLand.co.uk Reviews - www.oakfurnitureland.co.uk

DC2 Viscount Way, South Marston Industrial Estate, Swindon, SN3 4TN
★★★★★
4.6 / 5
93% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Description (provided by business)

Oak Furniture Land is the UK's largest retailer of solid hardwood furniture. All our furniture is handcrafted from premium grade solid hardwood using traditional methods, such as the dovetail joints on every drawer. We never skimp on materials and we never use veneers, MDF or chipboard in any of our products. Free delivery - 7 day no-quibble money back guarantee - Finance options available

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OakFurnitureLand.co.uk www.oakfurnitureland.co.uk

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★☆☆☆☆

“TO MAINTAIN YOUR SANITY, DO NOT BUY FROM OAK FURNITURE...”

Written on: 12/11/2011 by MrReasonable (1 review written)

The quality of products from Oak Furniture Land is appalling and shameful to put it lightly. I ordered a dining set comprising of an extendable table and 6 chairs. The dining room table came with a very big chip on the surface and the leather on all the chairs was badly damaged (not through transport but through bad workmanship and poor storage). When I called Customer Services, they asserted that I must send pictures of the damage so the onus is on the customer from the outset. Eventually… Read Full Review

Dawnleecurtis's Response to MrReasonable's Review

Written on: 14/06/2012

I for one totally agree and going through the same process unfortunately..

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★★★★★

“Tokyo Computer Desk”

Written on: 10/11/2011 by bazanders (1 review written)

“Just want to say im delighted with my purchase of the tokyo computer desk. top quality looks stunning. Very happy and will definitely purchase from you again. Barry Anderson” … Read Full Review

Dfair's Response to bazanders's Review

Written on: 04/10/2013

How can 10th Novemebr 2011 be the latest review????

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★★★☆☆

“Don't be conned.”

Written on: 29/10/2011 by disgruntled777 (1 review written)

Don't buy the polish they recommend there,it is a rip off , you can buy the same product for £5,they charge £15 and they won't give a refund when you find out it's huge mark up.It's really put me off buying from them again… Read Full Review

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★☆☆☆☆

“Avoid this company at all costs”

Written on: 30/09/2011 by plumberman_50 (1 review written)

The after sales by this firm is apauling, i ordered goods to the tune of £1500 when arrived they were very poor quality nothing like what is on display in local store. On inspection there was 2 damaged items, phoned them up they required photos as per their terms and conditions? i asked for replacements and they refused but would arrange a company to repair, how you can repair dents and splinters i dont know. They wanted £50 per item for me to sent their damaged goods back. I have never… Read Full Review

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★☆☆☆☆

“Buyers BEWARE of this company (oakland furniture)!!!!!”

Written on: 03/08/2011

I had the unfortunate experience of coming across this company's web site when looking for a solid wood Louis Philippe TV cabinet and matching coffee table. After a lot of deliberation and seeing the Money back guarantee,Phil Spencer's trust worthy face I decided to place an order,what a mistake oh how I wish I had read a review site I certainly would not have touched them with a barge pole! What they fail to tell you is that yes they will give you your money back minus £50.00 per box return… Read Full Review

Dawnleecurtis's Comment

Written on: 14/06/2012

I also have contacted trading standards and have had the very same problems feeling totally miserable as the website is so misleading.

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★☆☆☆☆

“Shocking Quality”

Written on: 28/07/2011

We ordered several items to the tune of £2,000. We had also been over to their stores to make sure we were happy with what we ordered. We also got a free mirror. Before you order from these people, please note the points below. If you don't, it will be a big risk. 1. Don't expect any additional discounts apart from whats on-line even when ordering direct at the store. 2. If you can, do visit a store. It gives you a better idea of wood tones. 3. Only purchase if you are happy to… Read Full Review

Dawnleecurtis's Comment

Written on: 14/06/2012

To late for me also, wish I found this review site before I had the misfortune of saving up and buying two pieces, one of substandard furniture.. Iv already had problems communicating with after sales and have notified trading standards..

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★★★★☆

“Oak Furniture Land - Really Good Quality & Good...”

Written on: 11/07/2011 by PR Chick (2 reviews written)

I spent over £2K with OFL for 8 items of furniture and I have been delighted by the quality and speedy service. I did have a problem with one piece being damaged so I took photos & up loaded onto their site and have just received my replacement piece. No quibbles, no issues, no delays. After seeing all the negative reviews I was VERY VERY worried and contacted Trading Standards before the items were delivered so that I was prepared for a fight but it wasn't needed. The items were delivered… Read Full Review

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★★★★★

“very impressed”

Written on: 04/07/2011 by Lee55 (1 review written)

I ordered the shabby chic painted mango range. Table and 6 chairs, two bookcases and small side table. Arrived earlier than predicted, the delivery men were very friendly and professional. The furniture I am so pleased with it is exactly as described and very heavy. It is shabby chic so there are marks and this adds to the furniture. I will definately order more from this company excellent service and value for money… Read Full Review

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★☆☆☆☆

“STAY WELL CLEAR”

Written on: 28/06/2011 by marydoll (1 review written)

WHAT A NIGHTMARE Placed order 27th Jan 2011 from Oakland Furniture, delivery date 2nd-12th April. Received email and phonecall on 14th of April order being processed and passed onto courier which would be a one man delivery service as agreed and stated on there online ordering conditions. Phoned them every other week advisor could not understand why the order had not been dispatched, would try and find out what the problem was. This was the same story I was told every time I phoned until the… Read Full Review

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★★★★☆

“I was worried about ordering from here due to the bad...”

Written on: 24/05/2011

I was worried about ordering from here due to the bad reviews but after looking around I couldnt find solid bedroom furniture for around the same price and id fallen in love with the wardrobe! i first came across this company via ebay and they had really good feedback on there it wasnt until they stopped selling via ebay that i googled them to buy it on the website and found amazon they have some neg reviews there too about delivery so i was worried we ordered beg of april and didnt hear… Read Full Review

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★☆☆☆☆

“Avoid them. Their After Sales service is atrocious. ...”

Written on: 24/05/2011

Avoid them. Their After Sales service is atrocious. They are defensive and dismissive when you present them with a genuine problem. We purchased a bed and the joint is coming loose. They hid behind their condition that after 6 months the onus is on the customer to prove fault (which means paying for your own expert to examine it for a report). I would not buy from this company again. It is really poor service… Read Full Review

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★☆☆☆☆

“Avoid at all costs. First order for £1,800 bedroom...”

Written on: 23/05/2011

Avoid at all costs. First order for £1,800 bedroom furniture took 8 weeks to come and only one driver in my area. However, we were pleased with the quality so ordered another wardrobe. 6 weeks later it arrived but was totally wrecked, looks like it was dropped off a lorry! A replacement was ordered and although delivery was promised in 2 weeks, 4 weeks later there is no sign of it. Customer 'service' have told me varying stories of whether the wardrobe has been collected by the carrier or… Read Full Review

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★★★☆☆

“i have to say after reading lots of reviews i was...”

Written on: 18/05/2011

i have to say after reading lots of reviews i was suprised when my order arrived,the quality is excellent and amazing value compared to the high street.The negatives was the delivery time i placed my order in febuary it was delivered in may! only after i agreed to choose a different type of chair.I have just placed an order for one more item to complete my lounge,after placing the order i received a call from the company asking if i wanted to order furniture wax she went on to say that if i… Read Full Review

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★☆☆☆☆

“We received our Cairo table and chairs last Friday. It...”

Written on: 09/05/2011 by devonbelle333 (1 review written)

We received our Cairo table and chairs last Friday. It has been scratched and has a blemish a few inches long. I contacted the company and their first offer was £30 compensation to keep the current table. If I was about to accept damaged goods I just as well have kept the old table. I was then advised they would send a repesentative to check and repair the product. I have had to settle for a refund, they will not replace. I paid my funds in good faith, 5 months ago, to receive goods in perfect… Read Full Review

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★★★★★

“I was rather sceptical about oakfurnitureland.co.uk,...”

Written on: 11/04/2011 by Tr1xx (7 reviews written)

I was rather sceptical about oakfurnitureland.co.uk, partially due to the fact that their prices seemed too good to be true. After placing an order with them for over £1000 though, I have to admit I was being rather unfair. The order was for a Cairo oak Welsh dresser, a Rivermead oak glazed hall storage/display unit and a Dakar oak TV stand/storage unit. As the order reached their £1000 threshold I was eligible for a huge free mirror too. The items were received about 6 weeks after placing the… Read Full Review

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★☆☆☆☆

“We ordered a desk from Oak furnitureland in Sep 10 at...”

Written on: 10/04/2011

We ordered a desk from Oak furnitureland in Sep 10 at the cost. It was due for delivery in Jan 11. When it failed to arrive, I contacted the Company and was told that because of supplier problems, delivery would now be Mar 11. Again it failed to arrive, and again I was told supplier problems meant that it would now not be delivered until Apr 11. Today, I have been told the order will not be fulfilled at all. I understand a number of customers have been affected and that although we will… Read Full Review

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★★★★☆

“We feel after reading several bad reviews that we...”

Written on: 27/03/2011

We feel after reading several bad reviews that we should let everyone know about our experience with Oak Furniture Land. We placed our order at the end of December 2010 for the Tokyo range ie large computer desk, sideboard and widescreen TV cabinet. We were told to expect end of February to beginning of March for delivery. It was a few days later than that in the end. We were very pleasantly surprised with the quality of the furniture when it came. It was very well packaged and we had no faults… Read Full Review

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★★★★★

“have just recieved 4 leather high back stools, quality...”

Written on: 23/03/2011

have just recieved 4 leather high back stools, quality is excellent, service was very efficient,polite and genuine people. would recomend to anyone that maybe looking for furniture for the home. i would sertainly use this company again end again. thank you OAK LAND.... JANICE DAVIES… Read Full Review

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★☆☆☆☆

“We went to Oakfurnitureland in Cheltenham from...”

Written on: 07/03/2011

We went to Oakfurnitureland in Cheltenham from Leamington to buy diningroom furniture. We had already had a bad experince with another company who deliver furniture without checking to see if the items match in colour and style, and when we asked the young salesman if the furniture items were checked before delivery we received a very curt "No way" reply. My answer was "you may have lost a sale in that case" He didn't stay to try to explain or listen to us as we wanted to speak to someone in… Read Full Review

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★★☆☆☆

“I ordered 2 bedside cabinets from a show room & was...”

Written on: 21/02/2011

I ordered 2 bedside cabinets from a show room & was bought a wardrobe as a gift. The guys in the showroom were great but it went downhill from there, only picking up again at the last minute with the second lot of delivery guys who were brill and who brought the replacement furniture. The first issue is that Oakland employ City Link - HOW is this company still afloat in this economic climate? They pay for man power, fuel, vehicles etc to keep delivering to your house day after day, even when… Read Full Review

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