Was told in showroom easy to put together on my own and I don’t need to pay extra £50 from room of choice delivery to have premium delivery where they put the item together and dispose of packages. Was very difficult to slot the two sofa parts together nearly broke my back on my own wished I’d paid the extra money was so stressful. And then I had to dispose of all the massive cardboard packages I had to drive to my local recycling site and ask them to take it for me as there was a car load of cardboard! Also there was a rip in the canvas at the bottom of the sofa which can’t be seen but I wasn’t very happy to see after all stress. And finally the delivery drivers couldn’t find my flat block and I spend about half an hour stood out in rain trying to direct them!

Have received several items from Oakfurnitureland and all received with no damage to report. However we received a display unit with glass doors and whilst the item is in perfect condition one door is slightly higher than the other with no means of adjustment. It's not enough for us to return the product as faulty but still annoying considering the cost of the furniture. Either make the doors adjustable or fit them properly when it's manufactured! Not rocket science. It doesn't matter how solid the wood is if it's not put together properly hence 3 stars as their quality control needs improvement

Ordered our sofas back in January, for April,was supposed to be delivered between 11-2 they turned up at 5. Had ordered a corner piece sofa and a table. Sofa was 2 colours table got a dent in it. Spent a week calling to rectify the problem sitting on the phone up to an hour at a time before someone answered. They offered me £65 for the dent in the table and inconvenience. Now need another day off work to wait in for the right colour sofa. Shocking

This review relates to delivery and customer service. Ordered corner sofa in October 2021. Delivery date was February. Week before delivery, OFL delayed delivery - re-booked for early April. Sofa was delivered on the date and time promised, so that bit was good, only slight problem was the corner piece for the sofa was missing. Refused delivery. Customer service thereafter pointless and deeply frustrating - the only option was to book a new delivery date at the end of April. OFL don't seem to care about the immense inconvenience and frustration their incompetence has caused. I can only hope that all the right pieces are delivered at the third attempt. No doubt they're happy to have had our £2K for six months without actually delivering the furniture. Avoid this company.

Premium service dates changes do not work, try calling them you will be lost in queues, big furniture's brand a total joke try avoid dealing with them as I thought service would be really good due to brand name but was totally wrong, should of read reviews before placing order as I'm definitely not a happy customer as I also can see I'm not the only one experiencing similar issues. So much money is in the business expensive products definitely need to invest in customer service to be better delivering whats the company has set out for instead of making customers annoyed with the service, having to leave a review because I haven't been able to speak to anyone in the customer service team.

Faulty product received. Now try to get some help. So far, 35 minutes waiting on the phone. Tried on line, but no response. The customer service team are utterly useless. There is no customer service. They are just the team, and an incompetent one at that.

I bought several pieces from the store in August. After 6 month and 4 cancelations, I have received my items but one item is faulty. I raised the issue under my account nearly a month ago but have not received any answer. I have tried to call the customer service several times but after more than 2 hours wait on the phone I didn't manage to talk to anyone. Can someone please call me urgently. Thanks.

Order placed back on 1st July 2022, still awaiting fulfilment. Multiple times, (now approaching double figures), they have committed to a delivery date, then cancelled on the morning of delivery and requested me to rearrange. No matter if I do this online, or through a customer service advisor, (when I eventually do get through after +45 minutes wait), it's the same output... delivery gets cancelled on the day and asked to rearrange. It's approaching 9 months now and my patience has run out. This is the most appalling customer experience I've ever encountered, they take your money then make no efforts to fulfil their obligations. But wait... if you act as a new customer, and leave a product in your online basket, I got not one, but two calls within a matter of hours attempting to close out my purchase, so they've got the manpower to chase new sales, but no commitment to existing customers who still await their order. Steer clear, do not order furniture from them. Unreliable and uncontactable. Complete joke of a company.

The worst company I have ever in dealt with. Been waiting for my order since beginning of January taken two days of work because of mistakes they have made and over 6 hours on hold trying to resolve the issue. And currently writing this while on hold again to resolve the issue. Currently 43 minutes on hold and phoned at 9 when customer service phone line opens. Absolutely shocking service. DO NOT EVER USE THEM.

I had a 5 week wait for my dining table and chairs, which isn't unreasonable as far as furniture goes. After arranging a day off work, I get a text late the day before to tell me there is an issue with the delivery and to immediately ring customer services. That was 2 weeks ago and I've spent over an hour on 3 separate occasions and another 40 min today trying to get through. Endless hold music and I've no way of getting a refund on my £1200 and no way of speaking to anyone. Absolutely would not recommend this experience to anyone.

If we could give no stars we would. Worst company we have ever had the misfortune to deal with. In keeping with many other reviews we ordered furniture in September 2020 with a delivery date of December. One item was in stock so was reserved for us and the other was due in December. Close to this delivery date we received an email advising a revised date of February 21st. Close to this we received an email advising another delay until March. One week prior to this delivery we received a time slot. At 6pm the night before the 0930-1230 delivery we received a text advising another delay and asking US to contact THEM.

Absolutely without any doubt the worst customer service I have ever had. Now 30+ weeks from point of order and still no answers on final part of my order. My order was overdue and missed first agreed dates in December 2021 which I accepted due to the impacts of covid. It was then rearranged for delivery mid February, again no show and text message on the day during agreed timeslot to cancel. Rearranged for delivery on the 5th March, two out the three items delivered along with an item I never even ordered. No calls back, no communications, can't get through to them on calls as on hold for hours and I mean hours at a time. No answers through Facebook messenger. Goods that were delivered had offensive graffiti written on the box which 9 year old daughter saw. My agreed 5% compensation not applied in December, further 15% compensation not applied in February. Looks like a 3rd new order has been raised by them on the online account for the missing item of furniture.....so is this another 12 week wait? Who knows! Absolute shame as you can not fault the quantity of the furniture the product is top notch like all my previous order, however just to reiterate, the customer service is the worst I have ever had. All of my comments are fact and can be backed up with photographic evidence and proof. On this occasion they don't even deserve one star!

Eventually had to cancel my order after being let down on multiple occasions and customer service, if you could get them to answer the phone, were chaotic and of little help. Four months later and still no furniture despite many broken promises. Will not buy from them again and they made it very hard to get a refund.

SHOCKING CUSTOMER SERVICE DEPARTMENT! We’ve been told constant lies and all they can say is ‘ I don’t know why you’ve been told that’ We cancelled our original order on the 01/02/2022, and reordered an item with a discount code. Unfortunately the card we originally paid on expired so the refund couldn’t go through. We called them on 09/02/2022 and provided our sort code and account number over the phone. After receiving no refund we called again but we’ve been constantly faced with 50+ minute wait times so we emailed our bank details on 15/02/2022. We received no reply or refund so called again 17/02/2022 to be told we needed to provide identification, why had we not been told this before? Only when we had chased them? We provided ID the same day. On Tues 22/02/2022 we called chasing our refund to be told it was processed the day before but the card details were expired. Yes we knew that, that’s why we provided our SC and AN. When she realised, she said the refund would be processed that day. We called again Fri 25/02/2022 to check the refund had been proceeded to be told it was done on Wed and would be with us no later than the following Wed (02/03/2022), so not Tues like previously stated. We are now on Thur 03/03/2022 and still no refund of £650! I called again to be told the refund would be with us no later than the following Monday, another 5 days! After giving an arm and a leg to speak to a manger, I was told that all refunds are processed on a Wednesday and it was done yesterday. So I was lied to when I rang and was told the refund was done the day before (a Tuesday) and lied to again when I rang on Fri to be told it was done on the Wed 23/02/2022. The manager couldn’t explain why I had been told all this incorrect information. I’d just like to add that their website T&Cs states: 9.11 We will make the reimbursement without undue delay, and no later than 14 days after the day on which we are informed about your decision to cancel the order. This clearly hasn’t happened now we are well over 14 days and they have done little to resolve this situation other than a ‘sorry’ which I don’t think is good enough for the amount of time and hassle I’ve spent trying to get MY money back. Oh and to add, I still haven’t received any replies to my emails, including the one on the 17/02/2022 which had a complaint attached to it… SHOCKING!

Still waiting for a £5k order placed October 2nd…continual delivery rescheduling, 2 hour calls to speak to anyone, management are non existent . If they tell you an order will take 3 months understand it will take double that and then you might still be waiting… they take your money and then you are a nuisance to them.

Ordered the above wall clock back in sept 2021 received a date of delivery 14th October 2021 , then delayed to 7 th dec 2021. After that 22nd feb 2022. Was told today they were rescheduling the delivery again. Imagine my horror when next date of delivery i was given for above item was September 2022. An absolute joke from an initial order made in September 2021. A full year to receive a wall clock, needless to say I cancelled the order and requested a refund. Very dissapointing, a terrible service.

Happy with my suite. Two gentlemen who delivered, both courteous and efficient. Delivered on the day, phone call 15 minutes before to say they were on their way.

Ordered a 3 door wardrobe, waited over 5 weeks from order for delivery. On the day it turns up only 2 parts are delivered, missing the base entirely. Was told I would be contacted by customer service to rearrange, this never happened so I called them, waited over 1.5 hours on hold only to be told the soonest it could be delivered was 17th (over a week later). Next day I received a message (via their twitter account) saying that it was now going to be delayed by over another week until the 28th. Mean while I have part of a wardrobe, I cannot use taking up room in my house because the hanging rails and base call come in the other package. Customer service and delivery is awful, all from a supposedly "premium" company. My advice is shop elsewhere.

Half a wardrobe after 6 months waiting. Damaged side joard.